Connect and Zendesk: Premier CX partnership that delivers results.
AI-powered support, seamless experiences – delivered by Connect.
As the #1 Zendesk partner in South Africa, Connect helps leading South African brands in health, retail, gaming, fibre network providers etc., unlock the full power of Zendesk. We combine local expertise, fast deployment, and deep product knowledge to bring your CX vision to life, quickly and at scale. Empower your agents with AI-driven support, seamlessly integrate with tools like Salesforce, and deliver better customer outcomes while reducing costs.
Did you know we are the most qualified partner in EMEA, with recognition from Zendesk for our skills and qualifications.
Why choose Connect with Zendesk?
#1 Zendesk partner in South Africa.
- Connect is the go-to partner for leading South African brands in financial services, insurance, retail, and more. With deep product expertise, local delivery, and a customer-first mindset, we don’t just implement Zendesk – we bring your CX vision to life.
Faster time to value.
- Zendesk is intuitive, powerful, and ready out-of-the-box. With Connect’s rapid deployment methodology, you’ll go live fast – and scale even faster.
AI that empowers agents.
- Zendesk AI helps your teams work smarter. Automate triage, routing, WFM, and QA – all built into one platform to improve customer outcomes and cut support costs.
1,000+ Integrations at your fingertips.
- Whether it’s Salesforce or your contact centre technology – Zendesk integrates seamlessly with your existing stack. Connect configures it all to ensure unified customer data and workflows.
Download the Zendesk 7th annual report, offering a glimpse into the future of customer experience. Discover how 90% of CX leaders are already seeing strong ROI from AI and learn how you can lead the next wave of CX innovation.
Reading time 30 minutes.
Zendesk’s report reveals how AI can help businesses scale customer service efficiently. It highlights simple, impactful AI features that are easy to adopt.
Expert insights show how AI boosts agent speed and effectiveness.
The result: reduced team pressure and improved customer experiences.
Reading time 20 minutes.
What you get with Zendesk.
| Feature | Benefit |
|---|---|
| Zendesk suite | All-in-one AI-powered customer service platform |
| Omnichannel experience | Support via voice, chat, email, social, WhatsApp |
| AI-powered WFM & QA | Forecasting, scheduling, coaching, and insights |
| Agent workspace | Single view of the customer, across every channel |
| Real-time dashboards | Actionable metrics for performance and cost control |
| Secure & scalable | Built-in compliance, privacy, and enterprise security |
About Zendesk.
Zendesk is a leading customer service and engagement platform designed to help businesses build stronger relationships with their customers.
Offering a suite of powerful tools for support, sales, and customer interactions, Zendesk enables companies to deliver seamless, personalised experiences across multiple channels, including email, chat, social media, and voice. With an intuitive, scalable design, Zendesk is used by businesses of all sizes to streamline workflows, enhance customer satisfaction, and drive operational efficiency.
Partner with us.
Future proof, with Connect and Zendesk.
Connect with us now.
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Connect‘s expertise is centred around CcaaS, Customer Experience (CX), Employee experience (EX), AI and automation, Data and Insights, Cloud transformation, UCaaS and Network services. We bring global expertise to organisations seeking transformative solutions.
Connect® is located at:
Building 18, Thornhill Office Park, 84 Bekker Road, Vorna Valley, Midrand, South Africa
Contact us on info-sa@weconnect.tech or
SA: +27 10 476 0300