Adding enriched customer experiences, actionable intelligence: the real-time benefits of conversational AI
We all know that the best customer experiences are built on insight. But many organisations are also acutely aware that too many of our interactions neither apply, nor provide, customer insight.
Agents struggle to find the information they need to personalise a response or offer, while they’re on a call. It can take multiple conversations, with different parts of the business, before a recurring issue is identified.
For businesses looking to make more effective use of customer insight, conversational AI could be an underestimated ally.
Instant information, long-term transformation
Because it processes the entirety of what customers are saying in real time, conversational AI can help businesses respond instantly – delivering contextual information direct to customers and supporting agents with next best actions. It can also provide a wealth of actionable intelligence from unstructured information to spot operational issues and streamline processes.
Learn more at this event.
To find out more about how conversational AI can deliver not only effective experiences but also real-time insight, join us for dinner hosted by Connect and Avaya. During the event you will:
- Hear from Simon Harrison, SVP and CMO at Avaya, as he discusses the vision for the future of the Total Experience. A world where you can make customers feel special every time they connect with your brand. And be ready to pivot continuously to meet their ever-changing needs
- Learn how, with the help of Connect, a leading bank has leveraged the power of conversational AI.