In this webinar, Dan Heap, Head of Automation at Paddy Power Betfair, explains how voice is used to support the company’s opti-channel approach. In conversation with Connect’s Jack Godfrey, Dan also discusses why the Amazon Connect contact centre portfolio is the perfect fit for this approach.
- Find out how automation enables Paddy Power Betfair to bring voice into customer conversations at the right time.
- Hear why the usage-based pricing model makes sense for a business where call volumes fluctuate enormously around peak events.
- Learn about how integration with Amazon’s real-time analytics tool Contact Lens is helping Paddy Power Betfair identify signs of problem gambling – and take responsible action faster.
- Discover why Paddy Power Betfair trusted Connect to bring this complex solution set together, at speed.