Transform your agent and customer experience with Five9 cloud contact centre solutions.
Connect is proud to be the Five9 global partner of the year. Our strong relationship means we have unrivalled experience and expertise in delivering their intelligent cloud contact centre solutions. Together, we deliver millions of successful client interactions every month enabled with Five9 IVA automation. In particular, our clients have fed back to us that the Five9 IVA solution (for which we are the only certified delivery partner in EMEA) has transformed way they interact with their own clients.
Five9 solutions are focused on significantly improving both agent and customer experience. Their leading-edge suite of technologies enables you to engage customers on your channels of choice, streamlining your operations.
At Connect, our team of dedicated Five9 experts can help you identify the most relevant features for your contact centre requirements, including practical AI, automation, and the cloud. With Connect’s help, you can increase your business agility and exceed your customers’ expectations.
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Why choose Connect?
Connect provides an independent, evidence-led approach to contact centre solution deployment. Our team is widely acknowledged for having some of the most experienced minds in the industry and our methodical approach carefully balances your current needs with future plans – ensuring a smooth transition with minimal disruption.
We work with best-of-breed solution providers like Five9 to bring our customers the most innovative platforms and tools available. Our holistic approach ensures your project is delivered on time and budget, so you can be sure that when you work with Connect, your project is always in safe hands.
Our verdict: Five9 Contact Centre solutions.
Five9 has been innovating in the Cloud Contact Centre space for over twenty years with solutions designed around multi-tenancy, scalability, and security at their core. From this foundation, you can achieve:
- Customer Experience
Multi-channel capabilities. Be where your customers want you to be.
- Agent Empowement
Focus on customers, not the technology, to deliver exceptional service.
- Business Agility
Get control of your contact centre operations with the tools and insights you need to quickly and intelligently respond to constantly changing conditions.
- Flexible Systems
Integrate seemlessly with enterprise contact centre applications such as ServiceNow, Salesforce, MS Dynamics etc.
Uncovering the Future of the Contact Centre: A Balance Between Technology and the Human Touch.
New and evolving technology has been enabling UK contact centres to rapidly transform the ways they interact with customers. Compound this with evidence that customers are willing to adapt and try new channels in unprecedented ways, and it might seem that human-led contact centre support is becoming redundant.