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Genesys Cloud Contact Centre.

Of all the major players in the on-premise contact centre market, Genesys has led the move to the cloud – to the extent that Gartner made it the clear leader in its August 2021 Magic Quadrant™ for Contact Centre as a Service.

About Genesys.

As you would expect, Genesys offers a complete and fully integrated portfolio, as well as exceptional reliability and scalability. There is an excellent transition path from Genesys on-premise solution to its cloud offering.

We speak from vast experience: Connect has been implementing, integrating and managing Genesys® contact centre solutions for nearly 20 years, and we have a team of technical experts dedicated to Genesys technology. That means we can help you identify the most relevant features for your needs, and integrate your new cloud solution with any existing tools from the ‘old’ world.

Contact Centre Procurement.

It’s suggested that, on average, businesses only replace their contact centre once every seven years. But for many involved in the decision, or the implementation, even that might feel too often. It’s often been a painful and protracted process, resulting in disagreement and disruption, without immediate discernible benefit.

This whitepaper draws on the experiences of Connect’s contact centre leaders, plus independent experts in the field, to set out some practical approaches to enable a less painful and more effective procurement process.

Llyn Clywedog reservoir in Powys, Wales UK

Severn Trent.

Genesys Cloud contact centre helped Severn Trent Water adapt to the pandemic.

Challenge us today.

To find out more about what Genesys Cloud can offer, contact us today.

Connect with us.

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