Amazon Connect contact centre.

The fastest route to a cloud contact centre, is with Connect and Amazon Connect.

amazon-contact-centre-partner-specialist-global-UK-and-South-Africa-V1

Connect has been delivering scalable, flexible solutions built on AWS (Amazon Web Services) and utilising their contact centre service Amazon Connect for many years. As well as holding Amazon Connect Service Delivery accreditation, Connect was one of the first UK organisations to attain partner status from AWS. Our trained and certified experts are able to deliver reliable, complex Amazon Connect omnichannel systems and solutions that use automation, AI, and integration with leading CRMs and CSMs to transform the customer experience.

Partner with us

About Amazon Web Services.

Amazon Connect is a cloud-based contact centre service offered by Amazon Web Services (AWS), designed to provide scalable and cost-effective customer service solutions. Amazon Connect allows businesses to set up and manage a virtual contact centre, handling customer interactions via voice, chat, and other channels seamlessly. The service leverages AWS’s robust infrastructure and integrates with other AWS services, such as AWS Lambda for custom workflows and Amazon Lex for natural language understanding. With features like omnichannel routing, real-time and historical analytics, and AI-driven insights, Amazon Connect helps businesses enhance customer experiences, improve operational efficiency, and reduce costs through a pay-as-you-go pricing model.

Amazon_Web_Services_AWS_amazon_connect_preffered_partner_UK_south_africa

What is contact centre intelligence?

Contact Centre Intelligence (CCI) empowers you to improve customer experience using artificial intelligence (AI) and machine learning (ML) from AWS. Improved customer experience is the key to securing consumer loyalty and can have a significant impact on your business.

Learn more

How well-architected is your AWS deployment?

Get an expert review of your AWS deployment from Connect. Our professional team will examine your solution across the six pillars of the AWS Well-Architected Framework, providing practical recommendations for urgent action and long-term optimisation. We can look at small proof of concept solutions, to help you get the right platform for large-scale rollout, or assess the resilience, performance and security of a large estate.

Learn more

Customer engagement and automation.

Contact centre as a service.

To orchestrate seamless connected customer experiences (CX), businesses must embark on a transformative, innovation-driven journey for their contact centres. This involves migrating existing on-premise solutions to the cloud, harnessing the latest technological advancements, and integrating core systems to unlock limitless possibilities.

Learn more

Data-driven insights.

By partnering with Connect, you can unlock the full potential of your contact centre data and shape the future of customer experience. We transform raw data into actionable insights, enabling informed decision-making and enhancing customer satisfaction. Leveraging advanced analytics and predictive models, we offer a comprehensive understanding of customer behaviour, helping you stay competitive.

Learn more

AI and automation.

With Connect’s unrivalled expertise, we elevate customer experiences through intelligent automation. Our AI-powered automation streamlines routine tasks such as customer enquiries, order processing, and issue resolution. Automating these processes enhances efficiency and reduces response times, allowing your teams to focus on more complex, impactful activities.

Learn more

Resources.

King Price.

Case Study

The contact centre sits at the heart of every customer-centric business strategy. However, outdated, inflexible technology constrained King Price Insurance’s ability to deliver omnichannel engagement and superior customer service.

The partners collaborated closely during the evaluation project, which kicked off in February 2020. Connect – a Genesys Gold partner – engaged directly with the omnichannel customer experience and contact centre solutions vendor throughout the evaluation process to determine the appropriate solution.

Leading global energy solutions provider.

Case Study

Connect and Genesys fuelled success for one of the world’s leading contact centre at a multinational oil and gas companies. The company has operations in more than 80 countries, providing their customers with fuel and oil products for transportation, energy for heat and light, and retail services and petrochemicals products for everyday needs.

AI technology will save contact centre agents, not displace them.

Post

By Martin Cross, Chief Strategy Officer at Connect. With the appropriate training, AI will super-charge live agents as they work alongside the contact center technology in a manner that enhances their skills and empowers them with insights and intelligence to handle higher priority, more complex or sensitive tasks and improve customer engagement.

Partner with us today.

To find out more about the collaborative strengths of Connect and Amazon Connect, contact us today.

Connect with us

Connect with us.

Landing Page: Amazon CC

"*" indicates required fields