Amazon Connect Contact Centre | AWS cloud preferred partner

Amazon Connect contact centre.

The fastest route to a cloud contact centre, is with Connect and Amazon Connect.

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Connect has been delivering scalable, flexible solutions built on AWS (Amazon Web Services) and utilising their contact centre service Amazon Connect for many years. As well as holding Amazon Connect Service Delivery accreditation, Connect was one of the first UK organisations to attain partner status from AWS. Our trained and certified experts are able to deliver reliable, complex Amazon Connect omnichannel systems and solutions that use automation, AI, and integration with leading CRMs and CSMs to transform the customer experience.

About Amazon Web Services.

Amazon Connect is a cloud-based contact centre service offered by Amazon Web Services (AWS), designed to provide scalable and cost-effective customer service solutions. Amazon Connect allows businesses to set up and manage a virtual contact centre, handling customer interactions via voice, chat, and other channels seamlessly. The service leverages AWS’s robust infrastructure and integrates with other AWS services, such as AWS Lambda for custom workflows and Amazon Lex for natural language understanding. With features like omnichannel routing, real-time and historical analytics, and AI-driven insights, Amazon Connect helps businesses enhance customer experiences, improve operational efficiency, and reduce costs through a pay-as-you-go pricing model.

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What is contact centre intelligence?

Contact Centre Intelligence (CCI) empowers you to improve customer experience using artificial intelligence (AI) and machine learning (ML) from AWS. Improved customer experience is the key to securing consumer loyalty and can have a significant impact on your business.

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How well-architected is your AWS deployment?

Get an expert review of your AWS deployment from Connect. Our professional team will examine your solution across the six pillars of the AWS Well-Architected Framework, providing practical recommendations for urgent action and long-term optimisation. We can look at small proof of concept solutions, to help you get the right platform for large-scale rollout, or assess the resilience, performance and security of a large estate.

Partner with us today.

To find out more about the collaborative strengths of Connect and Amazon Connect, contact us today.

Connect with us.

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