Introducing Connect: Your exceptional contact centre partner.
Exceptional customer experiences require an exceptional way of thinking. That’s exactly where we fit in.
Why choose Connect?
Connect provides an independent, evidence-led approach to contact centre solution deployment. Our team is widely acknowledged as some of the most experienced professionals in the industry and because we’re vendor agnostic, our objectivity is never in doubt, so you can be assured that you’ll only be paying for what you actually need.
We’ll begin with immersing ourselves in your business. We’ll carefully examine your processes and existing technologies, and design the ideal solution for your operation. Our analytical approach carefully balances your current service with future plans – ensuring a smooth transition with minimal disruption, backed-up with the support you need as you grow.
Our three step approach: Stabilise. Enhance. Transform.
Our three-step approach is designed to get your contact centre working exactly the way you need it. First, we stabilise: taking on the support of one or more on-premise solutions or tools and increasing resilience and performance. Then, we look to enhance, adding new elements or processes that increase your capability and improve the customer experience. When you’re ready, we can drive transformation, to reap the benefits of the cloud.
Uncovering the Future of the Contact Centre: A Balance Between Technology and the Human Touch.
New and evolving technology has been enabling UK contact centres to rapidly transform the ways they interact with customers. Compound this with evidence that customers are willing to adapt and try new channels in unprecedented ways, and it might seem that human-led contact centre support is becoming redundant.