Unified Communications | What We Do | Connect

Unified Communications.

Video calling is now second nature to organisations in every sector. But although they’ve embraced team collaboration tools, most organisations aren’t using these powerful applications to their full potential. With years of experience supporting unified communications, we can help you take a more coordinated approach – extending your solution’s reach and increasing reliability.

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It’s supposed to be unified.

As many organisations are coming to recognise, the overnight switch to support remote working left plenty of gaps. Despite being promised unified communications, applications aren’t connected and remote users are struggling to do all they need to without being in the office. Our expertise will help you overcome these barriers, so you can use your solution to its full potential and integrate it with the tools your teams rely on.

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Supporting users, enhancing visibility.

By offering UC as a service, we can enhance the user experience, in offices or at home. Often, that means building connections between applications for different groups of users – including supporting different video and collaboration tools more effectively. For organisations that want to standardise, we’ll ensure a smooth migration to one single solution, and where possible ensure that popular features from one tool are available in the new one. We also focus on performance, giving your IT managers visibility into volumes and network usage, with automated reporting.

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Focus on the network.

Most organisations didn’t design their network for video. So it’s no surprise that increased reliance on UC over the last year has stretched capacity to the limit. Part of professionalising your use of team collaboration tools is to focus on the network; not simply adding bandwidth, but also managing it more effectively to prioritise the right categories of traffic. As well as providing high quality, intelligent connectivity, we can also improve monitoring and performance, giving your IT managers visibility into volumes and network usage, with automated reporting.

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Stabilise. Enhance. Transform.

We take the same approach to UC as with all our solutions. First, we stabilise, managing performance and giving users the tools they need. As we get to know your organisation and the way you use the solution, we’ll advise you on opportunities to enhance what you do, such as integrating with other tools – and can then support your transformation to a more collaborative, unified way of working, regardless of location.

Our UC technology expertise.

There’s more to UC than Microsoft Teams! We’re experienced in implementing and managing Cisco Webex, Avaya OneCloud and many more UC solutions.
We also specialise in integrating multiple UC platforms, to help clients make the most of Office 365 or bring UC into the contact centre.

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Strong connections. Across industries. Across applications.

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The technology Connect had installed allowed us to be agile.

We had a great plan for team by team introduction of the new technology and we had to rip it up! Instead, we instantly agreed to find ways to enable our staff to work from home. The technology Connect had installed allowed us to be agile. Within just two weeks of lockdown, MIB had a full, remote operation in place.

Matthew Jardine, Resource Planning Manager – MIB

Find out how we can help your business communicate better.

To discuss your communications challenges and requirements, get in touch with us today.

Connect with us now.

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