The cloud opportunity.
Fewer overheads; improved business continuity; greater agility: the promise of cloud contact centres is hugely attractive, especially when agents have to work from home. But as many early adopters have found, it’s not easy to replicate all your current functionality in a cloud solution. We speak from first-hand experience of successful projects – so know the benefits and the limitations of different cloud solutions.
We’ve successfully implemented Amazon, Genesys and Google Cloud contact centres.