Making the complex simple.
We’re Connect, a global business communications expert with over 30 years’ experience. We have a clear and simple purpose; to help people communicate better. We make this happen by powering frictionless journeys and providing secure networks that benefit organisations, their people and their customers, building towards a brighter, more sustainable future for all three.
By leveraging our trusted expertise in CX and automation, we orchestrate connected experiences. And while we are trusted by many technology vendors, we’re independent of all of them, enabling us to make the complex simple.
Business communications for a changing world.
Stabilise. Enhance. Transform.
This is the approach at the heart of our customer solutions. We start with the platform you have – whatever mix of technologies that might be – and stabilise it: making it more reliable and securing the performance you expect.
Then, over time, we identify opportunities to enhance your solution, adding features and increasing capabilities.
Finally, when you’re ready, we’ll provide you with a roadmap for transformation, typically to the cloud, to create the optimal network, unified communications or contact centre solution for your organisation.
Management made simple.
Whether managing systems and services or leading a delivery programme, we’re here to take the complexity out of your communications. As well as making sure everything is running the way you want, we’ll also give you the insight your organisation needs: comprehensive reporting, total transparency about scheduling, and a jeopardy management approach that means problems are resolved long before service levels are affected.
Innovation & independence.
We have strong relationships with a host of leading vendors but are proudly independent from all of them. That means we can always find a technology provider that fits your requirements, using our industry knowledge to identify and incorporate innovative solutions that optimise performance. From getting the most out of trusted in-house platforms to providing a full suite of cloud solutions – or a mix of both – we have the knowhow and skills to deliver.
Strong connections. Across industries. Across applications.
I’ve found Connect to be very supportive and collaborative.
I’ve found Connect to be very supportive and collaborative. They’re patient, willing to compromise where appropriate, and add value. I can’t fault them as a partner or in terms of their skills.
Matthew Jardine, Resource Planning Manager – MIB
In Connect, we have found a partner who works as an extension of our team.
We needed a partner who could deliver robust, high performance connectivity anywhere in the UK, Europe and beyond. In Connect, we have found a partner who works as an extension of our team.
Emma Peace, Head of IT – Stericycle
Connect’s service level achievement is very competitive.
With their technical expertise, remote monitoring and management capability, and global partner delivery network, Connect’s service level achievement is very competitive.
Derek Banks, Director TPV Solutions – Verizon Enterprise Solutions
It was a complex project, but every Connect element was delivered on time.
In one project, Connect helped us upgrade the call manager, add call recording and improve quality management. It was a complex project, but every Connect element was delivered on time. They’re proactive, knowledgeable and really care.
Joe Pothecary, IT Domain Manager – Unified Communications & CRM, Brittany Ferries
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Find out how we can help your business communicate better.
To discuss your communications challenges and requirements, get in touch with us today.
Connect with us now.
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