We connect you
to your customers

We make the complex simple.

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Making the complex simple.

We’re Connect, a global business communications expert with over 30 years’ experience. We have a clear and simple purpose; to help people communicate better. We make this happen by powering frictionless journeys and providing secure networks that benefit organisations, their people and their customers, building towards a brighter, more sustainable future for all three.

By leveraging our trusted expertise in CX and automation, we orchestrate connected experiences. And while we are trusted by many technology vendors, we’re independent of all of them, enabling us to make the complex simple.

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Get started

Stabilise. Enhance. Transform.

Our_SET_approach is at the heart of our customer solutions.

Stabilise.

We start with the platform you have in place, working with the mix of technologies you currently utilise. The first objective is to stabilise your existing platform by making it more reliable and securing the performance you expect.

Enhance.

Working from a stable base, we initiate the first steps in our unique virtuous cycle of improvement approach. Through a comprehensive assessment of your operation, we identify areas for improvement and opportunities to enhance your current on-premise or existing cloud solution by adding features and increasing capabilities. We leverage the data-driven insights we extract to inform the recommended actionable strategy, which we share via comprehensive reports tailored to your requirements.

Transform.

We’ll develop an innovation-driven transformation roadmap to enhance your capabilities. If you currently operate an on-premise solution, the journey begins with transitioning your legacy systems to the cloud. We develop a foundation platform to support your organisation’s ideal unified communications or Contact Centre as a Service (CCaaS) solution.

Once in the cloud, we orchestrate a connected experience by integrating core systems such as CRM, CSM and WEM systems, and unlock opportunities to access new cutting-edge intelligent technologies.

This integration provides greater functionality on a model that can scale according to your needs to drive technology transformation in your business while supporting continuous improvements through data-driven innovation and paving the way for future-ready AI-enabled capabilities to create the contact centre of the future.

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Innovation & independence.

We have strong relationships with a host of leading vendors but are proudly independent from all of them. That means we can always find a technology provider that fits your requirements, using our industry knowledge to identify and incorporate innovative solutions that optimise performance. From getting the most out of trusted in-house platforms to providing a full suite of cloud solutions – or a mix of both – we have the knowhow and skills to deliver.

Strong connections. Across industries. Across applications.

One of the biggest wins for NWL has been the shift of managing a cloud-based contact centre platform rather than an on-premises solution.

One of the biggest wins for NWL has been the shift of managing a cloud-based contact centre platform rather than an on-premises solution. We’ve seen a reduction in internal support and just working to keep the lights on.


David Halliday, IS Product Manager – Northumbrian Water Limited
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I’ve found Connect to be very supportive and collaborative.

I’ve found Connect to be very supportive and collaborative. They’re patient, willing to compromise where appropriate, and add value. I can’t fault them as a partner or in terms of their skills.


Matthew Jardine, Resource Planning Manager – MIB
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In Connect, we have found a partner who works as an extension of our team.

We needed a partner who could deliver robust, high performance connectivity anywhere in the UK, Europe and beyond. In Connect, we have found a partner who works as an extension of our team.


Emma Peace, Head of IT – Stericycle
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Connect’s service level achievement is very competitive.

With their technical expertise, remote monitoring and management capability, and global partner delivery network, Connect’s service level achievement is very competitive.


Derek Banks, Director TPV Solutions – Verizon Enterprise Solutions
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It was a complex project, but every Connect element was delivered on time.

In one project, Connect helped us upgrade the call manager, add call recording and improve quality management. It was a complex project, but every Connect element was delivered on time. They’re proactive, knowledgeable and really care.


Joe Pothecary, IT Domain Manager – Unified Communications & CRM, Brittany Ferries


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Find out how we can help your business communicate better.

To discuss your communications challenges and requirements, get in touch with us today.

Connect with us now.

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