Connect | Cloud Contact Centre Solutions | AI Artificial Intelligence | Network Solutions Specialist UK, South Africa, India, USA.

We connect you
to your customers

We make the complex simple.

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Making the complex simple.

We’re Connect, a global business communications expert with over 30 years’ of experience. We have a clear and simple purpose; to help people communicate better. We make this happen by powering frictionless customer journeys over secure networks that benefit organisations, their people, and their customers – building towards a brighter, more sustainable future for all three.

Leveraging our customer-focused and service-led approach, we utilise our expertise in CX and automation to orchestrate personalised, connected experiences. And while we are trusted by many technology vendors, we’re independent of all of them, enabling us to make the complex simple.

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Get started

Stabilise. Enhance. Transform.


We start with the platform you have in place, working with the mix of technologies you currently utilise. The first objective is to stabilise your existing platform by making it more reliable and securing the performance you expect.


Working from a stable base, we initiate the first steps in our unique virtuous cycle of improvement approach. Through a comprehensive assessment of your operation, we identify areas for improvement and opportunities to enhance your current on-premise or existing cloud solution by adding features and increasing capabilities. We leverage the data-driven insights we extract to inform the recommended actionable strategy, which we share via comprehensive reports tailored to your requirements.


We’ll develop an innovation-driven transformation roadmap to enhance your capabilities. If you currently operate an on-premise solution, the journey begins with transitioning your legacy systems to the cloud. We develop a foundation platform to support your organisation’s ideal unified communications or Contact Centre as a Service (CCaaS) solution.

Once in the cloud, we orchestrate a connected experience by integrating core systems such as CRM, CSM and WEM systems, and unlock opportunities to access new cutting-edge intelligent technologies.

This integration provides greater functionality on a model that can scale according to your needs to drive technology transformation in your business while supporting continuous improvements through data-driven innovation and paving the way for future-ready AI-enabled capabilities to create the contact centre of the future.

Innovation and independence.

using in-house platforms to providing a full suite of cloud solutions Connect red illustration

We have strong relationships with a host of leading vendors but are proudly independent from all of them. That means we can always find a technology provider that fits your requirements, using our industry knowledge to identify and incorporate innovative solutions that optimise performance. From getting the most out of trusted in-house platforms to providing a full suite of cloud solutions – or a mix of both – we have the knowhow and skills to deliver.

Strong connections. Across industries. Across applications.

Connect have highly skilled experts who understand our business.

Working closely with our trusted partner, Connect, the cloud platform was live within six months. The cutover took about an hour and went smoothly with no impact to customers.

David Halliday, IS Product Manager – Northumbrian Water Limited
Connect has taken a basic contact centre that experienced poor performance and transformed it into a modern contact centre.

The results demonstrate the value that investing in contact centre modernisation could deliver and showed how these digital capabilities could support the company's overall digital ambitions and revolutionise CX.

Paul Acheson, Group Director Sales and Marketing – Brittany Ferries
iOCO preferred contact centre solutions partbner south africa 2024
We get great support from Connect.

Their team is very responsive, and we always get a quick turnaround on support requests since migrating to the new Genesys Cloud sytem.

Johan Bosch, Business Executive – iOCO Infrastructure Services
Connect’s implementation process exceeded our expectations and timelines.

Their commitment and availability reassured our contact centre leadership team that the contact centre transformation was in good hands.

Dmitriy Anderson, CIO and Head of E-commerce and Marketplace Strategy – Leroy Merlin South Africa
Connect and Severn Trent worked closely together to develop the digital CX.

Across every measure, Severn Trent has seen tangible benefits delivered to both customers and employees – which in turn is driving operational effectiveness.

Bill Wilson, Digital Channel Strategy Lead – Severn Trent Water
Our decision was rooted in a deep sense of trust in Connect’s ability to effectively execute and align with our strategic objectives.

By leveraging their expertise and commitment, we remained confident in achieving our desired outcomes.

A leading multinational oil and gas company
The team’s commitment throughout the process was unwavering.

Connect team was always available and had representation in every training call and war room feedback session.

Dr Eugene Wessels, Group Chief Technology Officer – King Price Insurance


Find out how we can help your business communicate better.

To discuss your communications challenges and requirements, get in touch with us today.

Connect with us now.

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