Privacy Policy | Connect

Privacy Policy

Last updated: 12/01/23

1. Introduction.

At Connect Managed Services (UK) Limited (“Connect”), we take the safeguarding of your information very seriously. One of the ways we do this is by adhering to the requirements of UK data protection legislation. This privacy policy will explain how our organisation uses the personal data we collect from you. 

We are the data processor for the information you provide to us and the data controller for the information that we collect about you when you visit our website. 

2. Why do we collect your information?

Where you have given your consent:

  • To send you details of products, services, special offers and rewards that we think will be of interest to you. You’ve got the right to withdraw your consent at any time. You can do this by emailing:

Where we have got a legitimate interest:

Which is where we’ve got a good reason to process your data; e.g. situations where Connect needs to process information to operate its business. 

  • To perform our contract with you
  • To process your orders for our products and services and to bill you for the same
  • To provide you with the products and services you have ordered from us
  • To enable us to gain customer insights and to review, develop and improve our products, services and special offers to ensure we are giving customers what they want  
  • Defining types of customers for new products or services and personalise service offers to you
  • Complying with laws and regulations that apply to us

Where we have got a legal obligation:

  • Responding to courts and enforcement authorities
  • To help authorities with any security, crime or anti-terrorism enquiries
  • To demonstrate compliance with anti-money laundering rules

3. What data do we collect?

We collect the following data:

  • Personal identification information (Name, email address, phone number, etc.) 
  • Digital identifiers relating to you, such as cookies, IP addresses or logs. 
  • Business contact information (Name, email address, phone number, etc.) 
  • Account credentials and contact details for our ticketing system web portal (Connect Dashboard) 
  • As part of the job application process, your name and contact details and any information you provide us via documentation (email, CV, cover letter, application form), interviews and any skills-based test results. 
  • As part of a provision of contracted services, business contact information (name, email address, phone number), telephone records, directories, voice recordings, email, chat transcripts, customer interaction logs, and online contact details. 

4. How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you: 

  • Contact us online or via email or telephone when you make a general enquiry. 
  • Use or view our website via your browser’s cookies.
  • Apply for a job
  • Provide business contact details (name, email address, phone number etc) required for provision of contracted services  
  • Request incident investigation as part of the provision of contracted services 

We may also receive your data indirectly from the following sources:

  • Business contact details from our customers’, suppliers’ and third-parties’ employees 

5. How will we use your data?

Connect collects your data so that we can:

  • Email you with special offers on other products and services we think you might like. 
  • Assess your suitability for a job
  • Offer and provide contracted business services  

6. How will we share your data?

Where applicable, we share information about you with:

  • Companies in the Connect Managed Holdings Group 
  • Partners, suppliers or agents involved in delivering the products and services you’ve ordered or used 
  • Companies who are engaged to perform services for, or on behalf of, Connect 
  • Credit reference, fraud-prevention or business-scoring agencies, or other credit scoring agencies 
  • Law enforcement agencies, government bodies, regulatory organisations, courts or other public authorities if we have to, or are authorised to by law 
  • A third party or body where such disclosure is required to satisfy any applicable law, or other legal or regulatory requirement 
  • Emergency services (if you make an emergency call), including your approximate location 
  • Third parties that we use to serve you marketing
  • If we’re reorganised or sold to another organisation, we will provide your information to that organisation. 

When Connect processes your job application, we may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases. We may share this information with our HR consultant and other third parties for referencing and vetting and we, or they, may contact any references which you provide to us. 

Because Connect is a global company , your personal information may be shared with other Connect offices, subsidiaries and subcontractors around the world. All such entities are governed by contract which incorporate the protections granted by any Privacy Policy Page 4 of 7 Public applicable data protection regulations. The transfer of your data to any countries outside of the European Economic Area shall only be where an adequacy decision has been issued by the European Commission, under the model clauses approved by the European Commission or, in the case of an affiliate of Connect, under binding corporate rules. 

Third parties that we work with:

Where you’ve purchased our services using a third party or partner organisation, we often need to exchange information with them as part of managing that relationship and your account – for example, to be able to identify your order and be able to pay them. 

If we have a contract with a service provider or contractor to provide us with services or provide a service on our behalf, and they may have access to your personal information, we don’t authorise them to use or disclose your personal information except in connection with providing their services. 

7. How do we store your data?

We have established and maintain a certified information security management system in accordance with ISO/IEC 27001:2013. We securely store your data in data centres using technical and organisational security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. 

Our security measures include:

  • Encryption of data where appropriate
  • Regular penetration testing of systems
  • Security controls which protect the entire Company infrastructure from external attack and unauthorised access
  • Regular scenario planning and crisis management exercises to ensure we are ready to respond to cyber security attacks and data security incidents
  • Internal policies setting out our data security approach
  • Training for employees on security and privacy

Connect will keep your data only for the time strictly necessary to provide contracted services and/or based on the reasons that we process your personal data. Once this time period has expired, the data will be destroyed. 

For example:

  • We keep your job application information for one year or for the duration of your employment contract. 
  • We keep your business contact information for seven years after the date of contract termination, unless otherwise agreed in the signed contract. 

8. Marketing.

Connect would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies. 

If you have agreed to receive marketing, you may always opt out at a later date. 

You have the right at any time to stop Connect from contacting you for marketing purposes or giving your data to other members of Connect. 

If you no longer wish to be contacted for marketing purposes, please email:

9. What are your data protection rights?

Connect would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following: 

The right to access – You have the right to request Connect for copies of your personal data. We may charge you a small fee for this service. 

The right to rectification – You have the right to request that Connect corrects any information you believe is inaccurate. You also have the right to request Connect to complete the information you believe is incomplete. 

The right to erasure – You have the right to request that Connect erases your personal data, under certain conditions. 

The right to restrict processing – You have the right to request that Connect restricts the processing of your personal data, under certain conditions. 

The right to object to processing – You have the right to object to Connect’s processing of your personal data, under certain conditions. 

The right to data portability – You have the right to request that Connect transfers the data that we have collected to another organization, or directly to you, under certain conditions. 

The right to be informed – You have the right to be informed about the collections and use of your personal data. 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: 

Call us at: +44 207 950 3200 

Or write to us: 5th Floor,90 Fenchurch Street London, England, EC3M 4BY 


Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. 

For further information, visit 

9.1.1 How do we use cookies?

Connect uses cookies in a range of ways to improve your experience on our website, including: 

  • Understanding how you use our website 
  • Collect marketing information to improve our products and services 

9.1.2 What types of cookies do we use?

There are a number of different types of cookies, however, our website uses: 

Functionality – Connect uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used. 

Website Activity – Connect uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. 

9.1.3 How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result. 

10. Changes to our privacy policy.

Connect keeps its privacy policy under regular review and places any updates on this web page. See Version Control section for details of most recent update.

11. How to contact us.

If you have any questions about Connect’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.If you’d like to make a complaint about how we use your information, please contact us and we’ll do our best to help.

Email us at:

Call us at: +44 207 950 3200

Or write to us: 5th Floor, 90 Fenchurch Street London, England, EC3M 4BY

12. How to contact the appropriate authority.

If you aren’t satisfied with our response to your question or concern, or believe our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) at

13. Data Privacy Complaints.

Where required, Connect will ensure that complaints received from Supervisory Authorities and non-profit bodies, organisations or associations, whose statutory objectives are in the public interest, are forwarded to our Customers’ Supplier Managers without delay and no more than 24 hours after receipt or in line with agreed contractual obligations. 

Connect will assist our customers, as necessary, in investigating and drafting any response to data privacy complaints received from Supervisory Authorities and non-profit bodies, organisations or associations, whose statutory objectives are in the public interest. 

14. Version Control.

DateVersionChangesReviewer Name & Job TitleApprover Name & Job Title
04/06/2020V2.7Rewrote Privacy Policy in line with GDPR.EU website guidance. Updated branding and added version control table Fiona Thompson, Compliance ManagerISF
04/06/2020V2.8Consolidated ‘legitimate interests’ sectionFiona Thompson, Compliance ManagerISF
20/07/2021V2.9Updated Branding and updated complaints process wordingFiona Thompson, Compliance ManagerISF
27/11/2021V3.0Updated Branding and added numbering
Added additional detail regarding complaints process
Dimitris Damianou, Compliance Assistant
Fiona Thompson, Compliance Manager
12/01/2022V3.1Change AddressDimitris Damianou, Compliance AssistantISF
12/01/2022V3.2Annual Review – minor changes Dimitris Damianou, Paralegal Fiona Thompson, Compliance Manager