Elevate customer experiences while reducing costs by up to 40%.

Combine Genesys Cloud CX, AWS, and Connect expertise to deliver exceptional customer experiences.

Customer experience in the age of AI.

Artificial intelligence (AI) is redefining how consumers and business leaders view customer experience (CX) – and it’s rapidly becoming indispensable. This report explores how to make AI work for your customers, your employees and your organisation.
Reading time 40 minutes.

Get the report

2025 Contact center buyer's guide - Genesys page image

2025 contact centre buyer’s guide.

Choosing the right contact centre platform is a critical step for any business. With a broad range of customer experience (CX) solutions available – from comprehensive platforms to specialised tools – it can be challenging to identify the ideal fit for your organisation. That’s where this guide comes in.
Reading time 20 minutes.

Download now

Enhancing customer experiences with AI-driven solutions - genesys page image

Enhancing CX with AI-driven solutions.

In this webinar, you’ll explore how AI, automation, and cloud technologies are transforming customer interactions. You’ll also hear from Connect’s customer, Brittany F erries who has significantly improved their customer experience using Genesys Cloud powered by AWS – and who now plans to harness AI as a key competitive advantage.

Transform customer and employee experiences with Connect and Genesys Cloud CX powered by AWS.

Genesys-cloud-CX_Agent Productivity image

94%

average response rates

90%

first-call resolution

20%

boost in agent productivity

All the tools you need, all in one place.

Contact centre software

Shape experiences for the moments that matter with industry leading Contact centre software. Genesys Cloud CX delivers all the tools and technology to compete – and win – in an increasingly competitive market.

Digital channels

Delivering rich connected and effortless experiences is easy with Genesys Cloud CX. Our digital tools make it easy to connect and personalise experiences across channels – without ever losing interaction context.

AI and automation

Genesys Cloud CX delivers native embedded AI that powers personalised experiences, mines deep customer insights and more. Trusted and proven. Genesys AI is ready to use – and level up your business – out of the box.

Workforce engagement

Give your employees the resources they need to succeed – all in one platform. Genesys Cloud Workforce Engagement Management improves employee value and satisfaction while simplifying management activities.

Customer journey

With the right data at your fingertips, you can seamlessly optimise your customer journey. Genesys delivers the solutions needed to unify all available customer data, uncover journey insights and orchestrate connected journeys.

Cloud architecture

Unify your technology stack with a single, unified cloud architecture that does it all. Genesys Cloud CX is constantly innovating to keep pace with evolving global and local expectations. And it does this all at scale – every time.

What industry leaders are saying.

Connect have highly skilled experts who understand our business.

Working closely with our trusted partner, Connect, the cloud platform was live within six months. The cutover took about an hour and went smoothly with no impact to customers.

David Halliday, IS Product Manager – Northumbrian Water Limited

Connect has taken a basic contact centre that experienced poor performance and transformed it into a modern contact centre.

The results demonstrate the value that investing in contact centre modernisation could deliver and showed how these digital capabilities could support the company's overall digital ambitions and revolutionise CX.

Paul Acheson, Group Director Sales and Marketing – Brittany Ferries

Connect and Severn Trent worked closely together to develop the digital CX.

Across every measure, Severn Trent has seen tangible benefits delivered to both customers and employees – which in turn is driving operational effectiveness.

Bill Wilson, Digital Channel Strategy Lead – Severn Trent Water

Find out how we can help your business communicate better.

To discuss your communications challenges and requirements, get in touch with us today.

Connect with us now.

Elevate customer experiences: Contact Us

"*" indicates required fields