Shape experiences that matter with Connect and Genesys Cloud CX.

Elevate your contact centre with industry-leading solutions.

Experience unparalleled customer engagement by leveraging the combined expertise of Genesys and Connect. Our integrated solutions are designed to deliver exceptional customer experiences, streamline operations, and drive business growth.

Take the Genesys Cloud CX tour

The state of customer experience.

CX leaders are investing for the future. Download The State of Customer Experience report to future-proof your CX strategy with Genesys Cloud CX and Connect!
Reading time 40 minutes.

Get the report

5 AI trends shaping contact centres in 2025.

Five critical AI-related trends will shape the contact centre landscape in 2025. Download our eBook for expert-led insights that help you unlock greater functionality for your contact centre operations.
Reading time 20 minutes.

Download now

Why Choose Genesys and Connect?

Proven partnership.

Over 35 years of success in the contact centre and customer experience sector.
Largest Genesys partner in Africa and one of the longest-serving partners in the UK and Europe.
Trusted expertise in deploying and managing Genesys contact centre solutions globally.

Comprehensive solutions.

AI-driven cloud contact centre platforms for seamless customer interactions.
Integrated services through our Connect360 framework, ensuring end-to-end support from strategy to optimisation.
Expertise in emerging technologies like AI, cloud, and omnichannel solutions that integrate seamlessly with your existing CRM, CSM, or WEM platforms.

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All the tools you need, all in one place.

Contact centre software

Shape experiences for the moments that matter with industry leading Contact centre software. Genesys Cloud CX delivers all the tools and technology to compete – and win – in an increasingly competitive market.

Digital channels

Delivering rich connected and effortless experiences is easy with Genesys Cloud CX. Our digital tools make it easy to connect and personalise experiences across channels – without ever losing interaction context.

AI and automation

Genesys Cloud CX delivers native embedded AI that powers personalised experiences, mines deep customer insights and more. Trusted and proven. Genesys AI is ready to use – and level up your business – out of the box.

Workforce engagement

Give your employees the resources they need to succeed – all in one platform. Genesys Cloud Workforce Engagement Management improves employee value and satisfaction while simplifying management activities.

Customer journey

With the right data at your fingertips, you can seamlessly optimise your customer journey. Genesys delivers the solutions needed to unify all available customer data, uncover journey insights and orchestrate connected journeys.

Cloud architecture

Unify your technology stack with a single, unified cloud architecture that does it all. Genesys Cloud CX is constantly innovating to keep pace with evolving global and local expectations. And it does this all at scale – every time.

Case studies reveal cloud-enabled CX success with Connect and Genesys.

Ipsos.

Case Study

Based on its analysis, Connect determined that Ipsos needed a secure solution that would reduce costs, create opportunities to access new capabilities and offer greater resilience against outages.

Alexforbes.

Case Study

Alexander Forbes (Alexforbes) is a leading financial services group that provides integrated retirement, investment, life, insurance, healthcare and employee benefit solutions to create, grow and protect client wealth and assets. Alexforbes South Africa is over 80 years old and has more than 1.3 million members under administration and over R450 billion in assets under management.

King Price.

Case Study

Connect ensures a cloud-enabled foundation for King Price. The contact centre sits at the heart of every customer-centric business strategy. However, outdated, inflexible technology constrained King Price Insurance’s ability to deliver omnichannel engagement and superior customer service.

About Genesys.

Genesys is a leading global provider of cloud and on-premises customer experience and contact centre solutions. With a comprehensive and scalable portfolio, Genesys integrates AI, machine learning, and analytics to optimise customer interactions across multiple channels.

Serving over 8000 organisations in more than 100 countries, Genesys enhances customer satisfaction and business outcomes through its AI-powered Genesys Cloud platform, delivering personalised and efficient experiences at scale.

Find out how we can help your business communicate better.

To discuss your communications challenges and requirements, get in touch with us today.

Connect with us now.

Connect‘s expertise is centred around CcaaS, Customer Experience (CX), Employee experience (EX), AI and automation, Data and Insights, Cloud transformation, UCaaS and Network services. We bring global expertise to organisations seeking transformative solutions.

Connect® is located at:
Building 18, Thornhill Office Park, 84 Bekker Road, Vorna Valley, Midrand, South Africa

Contact us on info@weconnect.tech or
SA: +27 10 476 0300