Unleash the full potential of your contact centre with Connect and Genesys Cloud CX.

Harness proven expertise and innovative solutions.

Experience unparalleled customer engagement by leveraging the combined expertise of Connect and Genesys. Our integrated solutions are designed to deliver exceptional customer experiences, streamline operations, and drive business growth.

Connect is a leading global Genesys implementation partner and CX solution integrator. We have expertise in emerging technologies like AI, cloud, and omnichannel solutions with unparalleled capabilities in Genesys Cloud CX deployments, as well as the ability to integrate Genesys Cloud contact centres with CSM, CRM and WEM solutions across multiple sites and countries.

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Connect and Genesys.

A proven partnership.

Over 35 years of success in the contact centre and customer experience sector.

Largest Genesys partner in Africa and one of the longest-serving partners in the UK.

Trusted expertise in deploying and managing Genesys contact centre solutions globally.

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All the tools you need in one place.

Contact centre software

Shape experiences for the moments that matter with industry leading Contact centre software. Genesys Cloud CX delivers all the tools and technology to compete – and win – in an increasingly competitive market.

Digital channels

Delivering rich connected and effortless experiences is easy with Genesys Cloud CX. Our digital tools make it easy to connect and personalise experiences across channels – without ever losing interaction context.

AI and automation

Genesys Cloud CX delivers native embedded AI that powers personalised experiences, mines deep customer insights and more. Trusted and proven. Genesys AI is ready to use – and level up your business – out of the box.

Workforce engagement

Give your employees the resources they need to succeed – all in one platform. Genesys Cloud Workforce Engagement Management improves employee value and satisfaction while simplifying management activities.

Customer journey

With the right data at your fingertips, you can seamlessly optimise your customer journey. Genesys delivers the solutions needed to unify all available customer data, uncover journey insights and orchestrate connected journeys.

Cloud architecture

Unify your technology stack with a single, unified cloud architecture that does it all. Genesys Cloud CX is constantly innovating to keep pace with evolving global and local expectations. And it does this all at scale – every time.

The Connect advantage.

Our integrated and technology-enabled approach, Connect360, provides tailored solutions that evolve with your business needs, addressing your challenges, developing strategies, and optimising performance. By combining multiple layers of expertise, we support our clients throughout their entire journey, utilising a services-led, client-centric philosophy.

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Cloud-enabled CX success with Connect and Genesys.

King Price.

Case Study

Connect ensures a cloud-enabled foundation for King Price. The contact centre sits at the heart of every customer-centric business strategy. However, outdated, inflexible technology constrained King Price Insurance’s ability to deliver omnichannel engagement and superior customer service.

StepChange.

Case Study

StepChange supports hundreds of thousands of people each year to take control of their finances and work towards long-term recovery. In 2024 alone, over 170,000 people completed full debt advice journeys, and more than 15,000 became free from problem debt.

Alexforbes.

Case Study

Alexander Forbes (Alexforbes) is a leading financial services group that provides integrated retirement, investment, life, insurance, healthcare and employee benefit solutions to create, grow and protect client wealth and assets. Alexforbes South Africa is over 80 years old and has more than 1.3 million members under administration and over R450 billion in assets under management.

About Genesys.

Genesys is a leading global provider of cloud and on-premises customer experience and contact centre solutions. With a comprehensive and scalable portfolio, Genesys integrates AI, machine learning, and analytics to optimise customer interactions across multiple channels.

Serving over 8000 organisations in more than 100 countries, Genesys enhances customer satisfaction and business outcomes through its AI-powered Genesys Cloud platform, delivering personalised and efficient experiences at scale.

Create meaningful connections.

Get in touch to find out how Connect and Genesys can shape your CX.

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Connect‘s expertise is centred around CcaaS, Customer Experience (CX), Employee experience (EX), AI and automation, Data and Insights, Cloud transformation, UCaaS and Network services. We bring global expertise to organisations seeking transformative solutions.

Connect® is located at:
Building 18, Thornhill Office Park, 84 Bekker Road, Vorna Valley, Midrand, South Africa

Contact us on info-sa@weconnect.tech or
SA: +27 10 476 0140