The future of CX AI starts with data. Not deployment.
You are invited to an executive roundtable, hosted by Connect.
Join fellow C-suite leaders for an executive roundtable where we’ll explore how leading organisations are unlocking the true potential of AI in the customer experience space – not by rushing deployments, but by starting with the right data foundation.
We will discuss:
- Why many AI deployments fail to deliver long-term CX value
- The hidden risks of poor data quality and low transcription accuracy
- How leading organisations are reframing AI as a cross-functional transformation
- A case study in strategic alignment and why it matters more than speed
- Getting a return on investment: outcomes that deliver on improving customer experience, delivering efficiencies or driving revenue
Cape Town
Date: 4 September 2025
Venue: One&Only | Dock road, Victoria & Alfred Waterfront, Cape Town
Time: 08h00 for 08h30 – 10h30
Breakfast will be served
Johannesburg
Date: 16 September 2025
Venue: The Saxon | 36 Saxon road, Sandhurst, Sandton
Time: 08h00 for 08h30 – 10h30
Breakfast will be served
Durban
Date: 2 October 2025
Venue: The Oyster Box | 2 Lighthouse road, Umhlanga
Time: 08h00 for 08h30 – 10h30
Breakfast will be served
See how Connect is powering the future of CX with AI through real-world impact.
Connect acquires Elerian AI.
We’re growing our AI capabilities through the strategic acquisition of Elerian AI. This move strengthens our ability to deliver intelligent, data-driven CX solutions for the evolving experience economy.
Modernising CX at King Price.
Discover how Connect helped King Price Insurance modernise their contact centre – improving agent productivity, streamlining service, and laying the foundation for AI-led customer experiences.
About‘Connect.
Connect combines global contact centre and customer experience (CX) expertise, deep domain knowledge, and unparalleled industry skills to make the complex, simple. Since 1990, we have leveraged our vendor-independent managed services approach to digitally transform how organisations communicate, both internally and externally. We specialise in combining the most relevant technologies and services from leading vendors and platform providers to create opti-channel engagement solutions, orchestrating frictionless experiences and simplifying complex communication challenges.
Connect with us Connect UK, Connect South Africa, Connect India, Connect USA.
Find out how we can help your business communicate better.
To discuss your communications challenges and requirements, get in touch with us today.
Register now.
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Connect‘s expertise is centred around CcaaS, Customer Experience (CX), Employee experience (EX), AI and automation, Data and Insights, Cloud transformation, UCaaS and Network services. We bring global expertise to organisations seeking transformative solutions.
Connect® is located at:
Building 18, Thornhill Office Park, 84 Bekker Road, Vorna Valley, Midrand, South Africa
Contact us on info-sa@weconnect.tech or
SA: +27 10 476 0140