Solve the carrier barrier.
Accelerate Salesforce Agentforce adoption with Connect BYOC.
Contact centre modernisation projects face a difficult decision that can change the trajectory, pace and ultimate success of the implementation – preserve legacy voice investments or adopt cutting-edge AI.
As traditional cloud migrations demand a disruptive rip-and-replace approach to telephony infrastructure, organisations can find themselves bogged down in lengthy procurement cycles and complex carrier migrations, all while capital expenditure balloons.
A first-to-market solution.
As the first network provider in the UK to enable voice connectivity for Salesforce Agentforce Contact Centre through a dedicated Bring Your Own Carrier (BYoC) model, Connect eliminates this trade-off.
Delivered via our fully managed Session Border Controller as a Service (SBCaaS), Connect bridges your existing voice estate directly to Salesforce Agentforce.
You maintain your current SIP carrier contracts, preferred calling rates, and established voice infrastructure while immediately deploying next-generation AI customer engagement.
By decoupling AI adoption from voice migration, your business can sidestep traditional infrastructure timelines to unlock instant AI-driven value.
The Connect SBCaaS BYoC architecture.
Existing SIP Carrier / Telephony Stack ➔ Connect Cloud SBCaaS ➔ Salesforce Agentforce Contact Centre
BYoC business advantages.
- Preserve capital and carrier investments: Retain your existing SIP carrier relationships, commercial contracts, and voice estates without incurring early termination fees or migration penalties.
- Eliminate rip-and-replace risk: Integrate existing PBX environments, Microsoft Teams, and legacy voice systems into Salesforce through a single, secure control point.
- Structured, phased rollouts: Migrate complex global contact centres at a controlled pace, avoiding high-risk "big bang" cutovers.
- Accelerate AI deployment: Deploy Salesforce Agentforce AI capabilities instantly.
Advanced SBCaaS capabilities for Agentforce.
While basic market alternatives offer raw SIP trunking, Connect elevates voice connectivity by infusing contextual intelligence and security into every interaction.
Universal telephony interoperability: Seamlessly bridges Salesforce Agentforce with existing voice environments, including Microsoft Teams, Genesys, Five9, and on-premises PBXs.
Opti-channel contextual routing: Passes page-level metadata, user journey history, and customer identity directly into Agentforce to inform AI decision-making and agent routing.
The connect advantage.
Voice quality directly dictates customer experience. Connect grounds its BYoC solution on enterprise-grade security and our high-performance global network.
- Managed global POP network: Private peering and uncontended core routing eliminate latency, packet loss, and jitter for real-time AI processing.
- Encrypted voice and signalling: TLS/SRTP encryption protects customer data across web, cloud, and SIP voice streams.
- Cloud-based SBC protection: Acts as a robust security control point, shielding your internal telephony stack from DDoS attacks and unauthorised access.
- Single SLA and contract simplicity: Unifies contact centre, carrier integration, and network connectivity under one accountable partner.
Connect helps global enterprises transform customer experience by combining strategic consultancy, implementation, managed services, and secure network connectivity into one cohesive offering. Contact centre, network, and AI strategies are delivered as one, not stitched together.
As your Agentforce environment matures, your carrier strategy should evolve with it. Porting your carrier services to Connect brings your internet access, SIP trunking, SBCaaS, contact centre connectivity, and managed services under one accountable provider, simplifying operations, strengthening resilience, and creating a foundation for enhanced voice, AI, and customer experience services.
Ready to accelerate your Salesforce Agentforce deployment?
Contact our team today to schedule a technical discovery call.
About'Connect.
Connect is a global AI-enabled CX specialist and digital transformation partner. Founded in 1990, we help organisations modernise customer journeys and optimise service operations across every touchpoint, applying AI where it delivers measurable operational value.
Our differentiation lies in the experience we’ve gained from operating CX in the real world. We deliver end to end; from the network that carries customer contact, through interactions in the contact centre, to the integrated back-end systems that support them. This end-to-end accountability creates a unified view of the customer and operations, enabling consistent, reliable outcomes at scale.
Connect with us Connect United Kingdom, Connect South Africa, Connect India, Connect USA.
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Connect's expertise is centred around CCaaS, Customer experience (CX), Employee experience (EX), AI and automation, Data and Insights, Cloud transformation, UCaaS and Network services. We bring global expertise to organisations seeking transformative solutions.
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UK: 5th Floor, 90 Fenchurch Street, London, EC3M 4BY
SA: Thornhill Office Park, 84 Bekker Road, Midrand, South Africa
Get in touch today on info@weconnect.tech or
UK: +44 20 70751450
SA: +27 10 476 0140