Salesforce: Maximise the potential of your technology.
Unify voice, digital, and data with Salesforce and Connect.
With 35-years of experience and proven expertise as a systems integrator, we are uniquely positioned to maximise the potential of your Salesforce Voice (previously known as Salesforce Service Cloud Voice) and Agentforce solutions.
Connect has vast experience across multiple sectors, delivering context-aware and AI-enabled CX by seamlessly integrating telephony and digital conversations into a single unified platform. We do this through personalised solutions that align with your business strategy, leveraging our customer-centric and service-led approach, complementing Salesforce technology with industry expertise.
Our specialised knowledge of Salesforce Voice and Agentforce enables us to maximise the potential of your technology to help your business streamline operations, and empower your employees to perform at their best.
Elevate your customer experience with Salesforce Voice.
Salesforce Voice brings telephony and CRM together, enabling agents to manage every interaction seamlessly within the Salesforce interface. As a trusted advisor, Connect is uniquely positioned to deliver this integration, backed by deep technical expertise and strong partnerships with three of the CCaaS platforms that collaborate closely with Salesforce Voice: Amazon Connect, Five9, and Genesys Cloud.
Unlock the full power of connected Voice + CRM.
Salesforce Voice goes beyond embedding call controls into Salesforce - it leverages shared data to transform customer and agent experiences:
- Real-time transcription fuels Salesforce Einstein for dynamic agent assistance, next-best actions, and accurate post-call summaries.
- Live agent and queue insights empower supervisors to optimise performance through Salesforce Omni-Supervisor.
- IVR Data collected by CCaaS enriches customer journeys and automations delivered through Salesforce Omni-Channel Flows.
Transition from OpenCTI with confidence.
Many organisations still rely on OpenCTI integrations between their CCaaS platform and Salesforce. With Salesforce retiring OpenCTI in February 2028, Connect can help you build a clear, low-risk roadmap to Salesforce Voice - ensuring continuity, compliance, and an enhanced agent experience.
Preparing for Agentforce contact centre.
In March 2026, Salesforce introduced Agentforce contact centre, a next-generation platform unifying voice, digital channels, CRM data, and AI agents. Connect can support your organisation in evaluating the platform and planning for future adoption.
Designed for outcomes.
Connect combines the scale and maturity required to deliver complex enterprise programmes with the agility to implement and evolve solutions of any size. Our specialists bring proven Salesforce Voice and Agentforce expertise, while our digital teams deliver advanced IVR and IVA capabilities that enable true omnichannel experiences. Using data-driven insights, we continuously optimise and evolve your Salesforce Voice environment so it keeps improving over time. With strong cloud engineering expertise, innovative thinking and the ability to develop bespoke solutions, combined with proven experience navigating strict regulatory environments across multiple industries and regions, Connect is built to deliver secure, compliant and high-performance customer experience transformations.
The Connect advantage:
- Outcomes-focused: We prioritise delivering measurable business value.
- Strong client relationships: We focus on understanding client needs.
- Full lifecycle support: We travel the entire CX journey with you.
- Bespoke solutions: We deliver solutions that go beyond the standard.
- Innovation: Expertise in emerging technologies like AI, cloud, and omnichannel.
Our Connect360 approach.
The partnership between Connect and Salesforce Voice is built on a shared commitment to delivering measurable business value. We do this through our Connect360 portfolio of services, a holistic approach to meeting client needs by combining multiple layers of expertise.
Our Connect360 framework ensures our clients are equipped with the expertise needed to achieve meaningful business outcomes, foster innovation, and deliver sustainable growth. At its core, Connect360 represents a comprehensive approach to supporting our clients' implementation, adoption, and continuous value-driven optimisation.
Discover the full suite of Connect360.
In today’s fast-paced business landscape, success hinges on adaptability, collaboration, innovation and a relentless dedication to customer satisfaction. The solution, Connect360 – a suite of integrated services designed to empower your organisation to excel in an ever-evolving market.
About Salesforce.
Salesforce is a world-leading CRM technology provider that helps businesses manage and optimise their interactions with customers across sales, service, marketing, and more. It offers a unified, AI-powered environment where teams can collaborate, automate tasks, track customer journeys, and gain actionable insights from real-time data with solutions like Sales Cloud, Salesforce Voice, and Agentforce.
Our partnerships.
We’re partnered with industry-leading CCaaS providers to deliver seamless solutions and integrations across your environment.
About'Connect.
Connect combines global contact centre and customer experience (CX) expertise, deep domain knowledge, and unparalleled industry skills to make the complex, simple. Since 1990, we have leveraged our vendor-independent managed services approach to digitally transform how organisations communicate, both internally and externally. We specialise in combining the most relevant technologies and services from leading vendors and platform providers to create opti-channel engagement solutions, orchestrating frictionless experiences and simplifying complex communication challenges.
Connect with us Connect UK, Connect South Africa, Connect India, Connect USA.
Partner with us.
Maximise potential, with Salesforce and Connect.
Connect with us.
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