About Connect | We're the CX experts your business needs.

About Connect.

Who we are.

More than just a global systems integrator and digital transformation partner, Connect is a community of passionate experts. Collectively, we are dedicated to creating impactful, technology-enabled customer experiences.

Since 1990, our journey has been driven by a commitment to excellence, innovation, and a client-first philosophy. It is guided by the belief that our people’s deep technical expertise, vast experience and diverse perspectives are our biggest strength.

Our values are the cornerstone of everything we do. We believe in integrity, collaboration, and sustainability, striving to make a positive impact for our clients, colleagues and communities. We pride ourselves on being a responsible corporate citizen through environmental sustainability, social responsibility, and robust governance. Our initiatives in these areas reflect our dedication to creating a brighter, more inclusive future for all.

What we do.

Our vision is to be world leaders in technology-enabled customer experience. Leveraging our client-centric and service-led approach, we utilise our expertise in AI, data analytics, and automation to orchestrate personalised CX and EX across every channel. Our vendor-independent approach uniquely positions us to deliver solutions that meet the needs of each client.

Thinking radically is fundamental to us, but always in service of delivering value. Our team combines operational, commercial, and technical knowledge. We leverage data-derived insights to design, build, integrate, and improve solutions that help our clients achieve their CX goals.

We deliver end-to-end solutions, starting at the point of customer contact via our network services, through to customer interactions in the contact centre, all supported by integrated back-end environments. This ensures a unified view of the customer and operations.

Our global reach and local expertise, allow us to support clients across borders, providing solutions adaptable to regional challenges. In an industry characterised by complexity, simplicity is an art. We make the complex simple.

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Our people.

We are passionate about people as they are the heartbeat and driving success of our organisation. Their diverse skills and dynamic perspectives create a global environment where innovative communication solutions thrive. The collective efforts of our team create a culture of innovation, collaboration and excellence thus enabling us to navigate challenges with resilience and discover new opportunities, all while fostering the growth of our people. At Connect, we encourage questions and conversation, because it’s all about connection.

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Our values.

Connection is at the heart of who we are. We believe in fostering a positive culture at our company that reaches beyond our doors and out into the world. Our behaviour reflects our core values – we innovate, communicate, work with passion and purpose and act with integrity. Read more about our values and how they impact our people and planet.

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Careers.

Starting a journey at a new company isn’t always easy. It’s about learning, acquiring skills, and building new relationships. It is hard work! At Connect we’re passionate about people. When you join our team, you will be welcomed into our collaborative culture and play an important role in implementing our vision to help people communicate better by leveraging our expertise. Does this sound good to you? Your skills, integrity and sense of responsibility are the keys to our success, and we need people like you.

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Environmental, Social and Governance.

Connect’s Environmental, Social and Governance (ESG) aspiration is to demonstrate the fundamental role that these principles play in our operations. We aim to demonstrate this to our employees, clients, and external stakeholders.

Find out how we can help your business communicate better.

To discuss your communications challenges and requirements, get in touch with us today.

Connect with us now.

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