Genesys: A trusted cloud contact centre partner | CcaaS

Genesys: A trusted cloud contact centre partner.

Turn your contact centre into a powerhouse with Connect and Genesys Cloud.

As a Genesys Gold partner, Connect has been implementing, integrating, and managing award-winning Genesys contact centre solutions for over 20 years. We have a team of technical experts dedicated to Genesys technology that work to understand your organisation needs and existing systems, then identify the most complementary features. Our deep product knowledge allows us to deliver bespoke solutions to further enhance Genesys’ powerful suite of services, and our ability to manage your solution is second to none because of our ability to offer global support 24/7, 365 days a year.

Did you know?

  • Connect is ahead of the curve, having delivered the world’s first Genesys cloud digital deployment.
  • Connect has a truly global reach and is Genesys’ largest partner in Africa.
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About Genesys.

Genesys offers a complete and fully integrated portfolio, as well as exceptional reliability and scalability. Known for its usability. Genesys is a leading global provider of cloud and on-premises customer experience and contact centre solutions. The company offers a comprehensive suite of products designed to optimise customer interactions across various channels, including voice, email, chat, social media, and SMS. Genesys integrates advanced technologies such as artificial intelligence, machine learning, and analytics to deliver personalised and efficient customer experiences. Serving businesses of all sizes and industries, Genesys focuses on enhancing customer satisfaction, improving operational efficiency, and driving digital transformation through its innovative and scalable solutions.

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. 

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Discover the full suite of Connect360.

In today’s fast-paced business landscape, success hinges on adaptability, collaboration, innovation and a relentless dedication to customer satisfaction. The solution, Connect360 – a suite of integrated services designed to empower your organisation to excel in an ever-evolving market.


AboutConnect.

Connect combines global contact centre and customer experience (CX) expertise, deep domain knowledge, and unparalleled industry skills to make the complex, simple. Since 1990, we have leveraged our vendor-independent managed services approach to digitally transform how organisations communicate, both internally and externally. We specialise in combining the most relevant technologies and services from leading vendors and platform providers to create opti-channel engagement solutions, orchestrating frictionless experiences and simplifying complex communication challenges.

Connect with us Connect UK, Connect South Africa, Connect India, Connect USA.

Partner with us.

To find out more about what Connect and Genesys Cloud can offer, contact us today.

Connect with us.

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