Our clients.

• Case Study

Connect was appointed to provide a solution built on the Amazon Connect contact centre, that not only offered the features the client wanted but also a flexible pricing model

• Case Study

More and more businesses are opting for a digital-first strategy when it comes to customer contact. But what role does that mean for voice communications?

• Case Study

To make home working possible for its contact centre staff as COVID-19 hit, Severn Trent Water wanted a cloud solution. Connect helped pick the right one. Read full case study here.

• Case Study

Why Brittany Ferries has chosen Connect’s managed services for operational support and service enhancements. Read the full Connect case study for more.

• Case Study

How Connect helped Ireland’s Health Service Executive to maintain services during the COVID-19 pandemic.

• Case Study

NSPCC chooses Genesys and Connect to break down barriers to multi-channel contact.

• Case Study

Leading up to its peak season at the end of 2019, Morrisons, one of the United Kingdom’s largest grocery chains, wanted to update its contact centre.

• Case Study

We replaced the Motor Insurance Bureau’s ageing telephony and contact centre infrastructure with a new cloud-based solution, delivering efficiency savings, improving flexibility and enhancing the experience for key user groups including frontline police officers.

• Case Study

Moving to a Genesys PureCloud contact centre across its 82 sites has reduced waiting times and call abandon rates for Volkswagen Trade Parts Specialists. Our solution also included enhancing network connectivity.

• Case Study

We’ve transformed Stericycle’s UK network, providing the capacity, reliability and performance it needs across 45+ sites. Our innovative mix of connectivity solutions overcomes the challenges associated with its remote locations.

• Case Study

We implemented an Amazon Connect contact centre for Travis Perkins’ HR team, supporting the group’s 28,000 staff. The solution is more reliable, flexible and efficient than the ageing platform we replaced.

• Case Study

We’ve supported Provident Financial’s Genesys contact centre for over a decade, improving the customer experience through faster response times and a more flexible operation with Workforce Optimisation. The solution saves the lender at least £200k a year.

• Case Study

We took over the support of Johnson & Johnson’s EMEA networks – covering 54 systems and 56,000 ports. We’ve improved reliability and performance across the multi-vendor estate, maintaining 99.8% performance against robust SLAs.

• Case Study

We standardised voice communications across 110 sites for a global beauty company, migrating over 20,000 users, updating thousands of licenses and cutting call costs by USD $600k a year.

• Case Study

When a Fortune 500 energy company’s transformation programme was stalling, we brought it back on track. We became its primary partner, overseeing the successful delivery of the programme to standardise technology and processes across its business, and identifying and implementing further savings along the way.