Connect360 | Interconnected business services by Connect

Connect360.

Sustained success and endless value.

In today’s fast-paced business landscape, success hinges on adaptability, collaboration, innovation and a relentless dedication to customer satisfaction. The solution, Connect360 – a suite of integrated services designed to empower your organisation to excel in an ever-evolving market.

Through our Connect360 services, we’re committed to delivering value every step of the way, ensuring that every interaction with your customers leaves a lasting impact. Our integrated approach to customer experience provides tailored solutions that evolve with your business needs, addressing your challenges, developing strategies, and optimising performance.

Connect360 is a comprehensive, interconnected solution set tailored to enhance your business customer experience.

The Connect360 advantage.

Connect360 isn’t just a suite of services. It’s a philosophy, a commitment to prioritising customer outcomes and fostering collaboration. Here’s what you will experience:

Customer-centric interface

Every interaction is personalised to meet your specific needs, ensuring a seamless and satisfying experience at every touchpoint.

Continuous evolution

Our services evolve in real-time, adapting to changing customer preferences and market dynamics, ensuring you stay ahead of the curve.

Competitive edge

By embracing a culture of continuous learning and collaboration, Connect360 empowers your organisation to innovate and adapt, giving you a competitive edge that transcends traditional competition.

Everything you need, when you need it.

With Connect360, you gain access to a diverse array of specialised advisory, technical, and service expertise tailored to enhance your customer experience. We provide valuable insights to analyse, design, implement, and optimise your CX technologies. Our data-driven insights empower you to continually refine and elevate your customer interactions.

Connect360 encompasses a series of distinct yet interconnected elements, including:

Business enablement services_Connect360_CX business services for contact centre operations and customer experience by Connect

Business enablement services

Our team of experienced business analysts and application consultants deliver a consultative engagement process where we listen, we learn and we plan. This in-depth analysis empowers us to understand your unique business needs, challenges and opportunities. Our advisory service maps your path to success by producing data-driven recommendations to enhance your operations and customer service through innovation.

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Project services

Discover our tailored solutions from design to engineering support and project management, addressing your unique challenges head-on. Partner with our accredited programme and project managers, scrum masters, technical consultants, and engineers to streamline the delivery, integration, migration, and testing of customer experience solutions within your business.

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Learning and adoption services

Discover our comprehensive learning and adoption services tailored to enhance the integration and utilisation of new solutions within your operations, ensuring maximum ROI. Our expertise in change management goes beyond traditional training. We facilitate seamless transitions, drive user engagement, and optimise operational efficiencies. The outcome? Elevated customer experiences and sustainable business growth for our clients.

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Managed services

Connect managed services keep your technology investments running effectively, adapting to change, and continually improving – allowing you to focus on your core business.

Support services: Count on us to manage your environment effectively. With our support services, we are here to promptly address any issues you encounter.

Managed services: Streamline your cloud operations effortlessly with our comprehensive managed services. From service operations to transitions, we proactively manage your environment end-to-end, ensuring seamless performance.

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Optimisation services

Utilise our expertise and analytical prowess to streamline processes and systems, minimise risks, enhance security, and add value across your operations. Our portfolio includes a selection of services that leverage AI insights for optimisation. These services encompass health checks, feature recommendations, vulnerability assessments, and architecture reviews, ensuring your operations are efficient, resilient, and secure. Connect optimisation services are available as a one-time implementation or through regular intervals, to ensure that your environment continuously benefits from the latest advancements.

Discover the full suite of Connect360.

Consume services individually or integrate the full suite seamlessly for a comprehensive customer experience upgrade.

Our people.

Discover the heart of Connect: our exceptional team of tech-agnostic consultants, solution designers, business analysts, and application consultants.

With years of diverse experience and a shared commitment to excellence, they’re the driving force behind our Connect360 business enablement services. Collaborating seamlessly, they craft bespoke solutions tailored to your unique needs. When you choose Connect, you’re partnering with a team dedicated to delivering unparalleled results and guiding you towards success.

Zendesk Preferred Partner Global Specialist Reseller, Zendesk partner UK, Zendesk partner South Africa, India, USA-1

Customer experience experts.

At Connect, customer experience isn’t just a priority – it’s our passion. It fuels our drive to innovate, exceed expectations, and create lasting connections with our clients. We believe exceptional experiences are the foundation of strong relationships and business growth.

Unlike other providers, we don’t limit you to specific technology partners. Instead, we focus solely on your unique business needs. Our vendor-independent approach allows us to offer tailored recommendations and services designed to optimise your customer experience journey. With Connect, you can trust that your success is our sole focus, every step of the way.

Connect with us: Connect UK, Connect South Africa, Connect India, Connect USA.

Ready to take your organisation to the next level?

Contact us today to learn more and schedule a consultation with our expert team.

Connect with us.

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