Combining Professional Services With Technology | Connect

How we do it.

We have strong relationships with a host of leading vendors but are proudly independent from all of them. That means we can always find a solution that fits your requirements, using our industry knowledge to identify and incorporate innovative solutions that optimise performance. From getting the most out of trusted in-house platforms to providing a full suite of cloud solutions – or a mix of both – we have the knowhow and skills to deliver.

Connect 360.

Everything you need, when you need it.

With Connect360, you gain access to a diverse array of specialised advisory, technical, and service expertise tailored to enhance your customer experience. We provide valuable insights to analyse, design, implement, and optimise your CX technologies. Our data-driven insights empower you to continually refine and elevate your customer interactions. Connect360 encompasses a series of distinct yet interconnected elements, including:


Business enablement services

Our team of experienced business analysts and application consultants deliver a consultative engagement process where we listen, we learn and we plan. This in-depth analysis empowers us to understand your unique business needs, challenges and opportunities. Our advisory service maps your path to success by producing data-driven recommendations to enhance your operations and customer service through innovation.

Project Services-Connect360-Interconnected business services for contact centre operations

Project services

Discover our tailored solutions from design to engineering support and project management, addressing your unique challenges head-on. Partner with our accredited programme and project managers, scrum masters, technical consultants, and engineers to streamline the delivery, integration, migration, and testing of customer experience solutions within your business.

Learning and Adoption Services-Connect360-Interconnected business services for contact centre operations

Learning and adoption services

Discover our comprehensive learning and adoption services tailored to enhance the integration and utilisation of new solutions within your operations, ensuring maximum ROI. Our expertise in change management goes beyond traditional training. We facilitate seamless transitions, drive user engagement, and optimise operational efficiencies. The outcome? Elevated customer experiences and sustainable business growth for our clients.

Managed Services-Connect360-Interconnected business services for contact centre operations

Managed services

Connect managed services keep your technology investments running effectively, adapting to change, and continually improving – allowing you to focus on your core business.

Support services: Count on us to manage your environment effectively. With our support services, we are here to promptly address any issues you encounter.

Managed services: Streamline your cloud operations effortlessly with our comprehensive managed services. From service operations to transitions, we proactively manage your environment end-to-end, ensuring seamless performance.

Optimisation Services-Connect360-Interconnected business services for contact centre operations

Optimisation services

Utilise our expertise and analytical prowess to streamline processes and systems, minimise risks, enhance security, and add value across your operations. Our portfolio includes a selection of services that leverage AI insights for optimisation. These services encompass health checks, feature recommendations, vulnerability assessments, and architecture reviews, ensuring your operations are efficient, resilient, and secure. Connect optimisation services are available as a one-time implementation or through regular intervals, to ensure that your environment continuously benefits from the latest advancements.

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Technology enabled CX.

We have implemented and supported a vast range of technologies from dozens of vendors – from the biggest names in the business to highly specialist software and solutions. We are proudly independent of all of them, enabling us to draw on our insight to recommend the most appropriate solution to our customers’ needs.

Find out how we can help your business communicate better.

To discuss your communications challenges and requirements, get in touch with us today.

Connect with us now.

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