Connect360 | Learning and Adoption Services for business

Learning and adoption services.

Empower your team, transform your business with learning and adoption services.

Maximise the value of your technology investments with Connect360 learning and adoption services. Carefully designed to enhance user capabilities in your business and drive superior customer experiences, we help you unlock the full potential of your technology investments.

learning and adoption services_Connect360_CX business services for contact centre operations and customer experience by Connect

Why learning and adoption services?

Implementing new technologies can transform your business processes and customer interactions. However, the true value of these technologies is only realised when your team can use them effectively.

Connect360 learning and adoption services bridge the gap between new technology deployment and effective integration, ensuring your technology investments deliver their intended value. With our expertise in change management and learning, we’re dedicated to guiding you through your integration and adoption journey, seizing every opportunity to ensure smooth transitions, boost user engagement, and optimise operational efficiency.

Our service offerings.

Customised training programmes for maximum impact.

We understand that a one-size-fits-all approach is not suitable when it comes to learning and user adoption. Connect develop and deliver tailored training and adoption programmes designed to meet the specific needs of your team and the nuances of your business. From our foundational learning programme, empowering your users with the knowledge and confidence to adopt a new solution effectively in their environment to our advanced learning programmes as user proficiency grows and advanced features and functionality can be explored; we’re here to support your journey.

High-level: Typical adoption programme.

  • Identify key stakeholders
  • Gap analysis: As-is and success state
  • Define success criteria
  • Sponsorship programme
  • Build champions programme
  • Build early adopter programme
  • Develop training programme
  • Execute champions programme
  • Execute early adopter programme
  • Execute training programme
  • Boost user engagement and drive adoption
  • E-measure outcomes
  • Communicate successes
  • Iterate

Foundational requirements.

  • Sponsorship: Executive and senior leadership.
  • Stakeholders: Operational leadership, champions and early-adopters.
  • Communication plan: Progress reports, success story communications, marketing.

Learning and adoption are catalysts for change by employing strategic development tactics.

Change is a challenge in any organisation. We help you craft a comprehensive adoption strategy that includes communication plans, motivational incentives, and support structures to facilitate smooth transitions and encourage enthusiastic technology adoption among your team.

Post-training support is crucial for enduring success. Our Connecct360 learning and adoption services include ongoing support and mentoring to address subsequent questions and challenges that arise as your team integrates new technologies into their daily workflow.

Supporting continual improvement and optimal usage of deployed technologies, we implement performance monitoring systems and feedback loops. This allows us to adjust training and support services to better meet your users’ needs and enhance overall performance.

Discover the benefits of Connect360 learning and adoption services.

Increased efficiency and productivity.

Empower your teams with the expertise to effectively adopt new technologies into your business operations, enhancing productivity and operational efficiency.

Elevated user confidence and satisfaction.

Our comprehensive training and support instil confidence in your users, resulting in greater job satisfaction and enhanced customer service.

Optimised ROI.

By maximising technology utilisation, you can attain the highest return on your technology investment, driving enhanced performance across your business.

Foster a culture of learning and development.

Cultivate a workplace environment that prioritises ongoing learning and adaptation, crucial in today’s rapidly evolving business landscape.

Revolutionise your teams technology utilisation.

Unlock the advantages of fully integrated experiences.

Our approach.

At Connect, we believe in a partnership approach. We work closely with your stakeholders to understand your specific business context and user profiles, enabling us to create highly effective learning and adoption strategies that are directly aligned with your business goals.


Our people.

Discover the heart of Connect: our exceptional team of tech-agnostic consultants, solution designers, business analysts, and application consultants.

With years of diverse experience and a shared commitment to excellence, they’re the driving force behind our Connect360 business enablement services. Collaborating seamlessly, they craft bespoke solutions tailored to your unique needs. When you choose Connect, you’re partnering with a team dedicated to delivering unparalleled results and guiding you towards success.

About Connect360.

Connect360 is a comprehensive, interconnected solution set tailored to enhance your customer experience. This suite of services is designed to prioritise customer outcomes and foster collaboration through a diverse array of specialised advisory, technical, and service expertise. With Connect360, you gain access to a diverse array of specialised advisory, technical, and service expertise tailored to enhance your customer experience. We provide valuable insights to analyse, design, implement, and optimise your CX technologies. Our data-driven insights empower you to continually refine and elevate your customer interactions.


Ready to take your organisation to the next level?

Contact us today to learn more and schedule a consultation with our expert team.

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