Our people.
Connect’s foundation is built upon the belief that the success of our endeavours stems directly from the well-being and fulfilment of our team. At our company, valuing our people isn’t just a statement – it’s a fundamental principle that guides everything we do. Above all else, we enable our people to succeed.
Meet our Connect'ors.
I love providing immediate baseline guidance to minimize downtime for agents and staff.
I served as the primary point of contact for receiving, logging, and triaging support tickets in ServiceNow regarding contact center operations and network connectivity issues. I focused on quickly evaluating incoming requests, gathering essential context, such as user impact, error screenshots, and system details, and providing immediate baseline guidance to minimize downtime for agents and staff.
Ayala Khangala, Service Desk Advisor - Connect
My experience at Connect has been positive and encouraging
My experience at Connect has been positive and encouraging, particularly due to the teamwork across all departments. I'm proud to work at a company that fosters growth and learning, where knowledge sharing, and collaboration are prioritised.
Nthabiseng Mabale, Technical Training Facilitator - Connect, South Africa
Being a part of a global company has inspired me personally and professionally beyond my expectations.
Being a part of a global company has inspired me personally and professionally beyond my expectations. The ethical integrity that every challenge is faced with solidifies my faith that companies can still make a difference to the community while meeting company goals. I value the open-door policy that everyone in the organisation actively practices.
Aneesa Davies, Finance Manager - Connect South Africa
Working at Connect keeps me stimulated.
Working at Connect keeps me stimulated. The emphasis is on working hard, but we make sure to have fun at work and to always be cognisant of our well-being. It’s important to care for each other. I feel as though my work is contributing to the overall business needs and, where applicable, is making a positive impact on the world.
Zaid Nahab, Head of Legal - Connect UK
The combination of a dynamic and flexible work environment and a supportive leadership team is enriching and fulfilling.
The biggest thing that Connect has taught me is to think differently and apply myself in ways I have not done before. This is a rare commodity and not many companies I have worked for have this. The combination of a dynamic and flexible work environment and a supportive leadership team is enriching and fulfilling.
Justin Paulsen, Managed Services Director - Connect South Africa
Our buzzing office is a hub for people who share objectives creating a strong team ethic.
Our buzzing office is a hub for people who share objectives creating a strong team ethic. And no two days ever feel the same, we’re constantly challenged to grow. It’s not all work and no play though.
Mark Redmond, Account Director - Connect UK
Our team's journeys.
When we say that our team is the heart of our success, we’re serious. To action that ideal we foster a supportive, inclusive, and inspiring work environment so that they can thrive professionally and personally. But don't just take our word for it – hear directly from the talented individuals themselves. Their stories offer a glimpse into the day-to-day experiences, growth opportunities, unique journeys and collaborative culture that defines life at Connect.
Connect Academy.
Our early careers internship programme is a talent development hub, aiming to nurture our people and to positively impact the economies of the countries we operate in. We believe that every organisation has the responsibility to do good while doing good business.
Our Connect Academy success stories.
He gained core skills in Genesys Cloud, Five9, communication, customer service...
Siyanda Khathi, who began his journey with Connect holding a Higher Certificate in IT and support is now part of our support team as a Tier 1 Support Engineer. He gained core skills in Genesys Cloud, Five9, communication, customer service, troubleshooting, time management, research and team cohesion.
Siyanda Khathi, Tier 1 Support Engineer - Connect South Africa
Her expertise spans Genesys Cloud, content creation, communication project management and presentation skills.
Jane Peter, initially joining Connect with a BCom in Marketing, now contributes to our HR and Training team as a Learning Development Coordinator. Her expertise spans Genesys Cloud, content creation, communication project management and presentation skills.
Jane Peter, Learning Development Coordinator - Connect South Africa
Sebentile has evolved into a crucial member of our marketing team
Starting her Connect journey with a Diploma in Graphic Design, Sebentile has evolved into a crucial member of our marketing team, serving as a Junior Graphic Designer. Her new skill set encompasses Microsoft Office, PowerPoint, attention to detail and collaboration.
Sebentile Ngwenya, Junior Graphic Designer - Connect South Africa
Armed with a BCom in Accounting Science, Dakalo is now an integral part of our finance team
Dakalo Mavhetha, who commenced her path with Connect armed with a BCom in Accounting Science, is now an integral part of our finance team in the role of a Finance administrator. She has honed her abilities in Microsoft Office, communication collaboration, attention to detail and problem-solving.
Dakalo Mavhetha, Finance administrator - Connect South Africa
Our leadership.
Combining hands-on expertise with a wealth of industry experience across the communications sector, Connect’s management team both sets the company direction and drives customer excellence across the globe.
Ready to modernise your customer experience and turn AI into measurable operational value?
Speak to our team about how Connect can help you transition, transform and optimise your contact centre and CX environment.
Connect with us.
New web: Contact Us
"*" indicates required fields