In this section, you can keep up to date with our latest news, views and successes.
Cloud technology the key to delivering future-ready CX and EX.
Customers want fast and effective digital communication experiences. Employees want to be successful problem-solvers and feel valued for their contributions. The challenge is deriving meaning and value from all your data across every source to reimagine experience orchestration and journey design.
5 trends shaping immersive CX.
From chatbots that closely mimic real human beings to conversational experiences where customers can seamlessly transition from one channel to another without a loss of context, immersive CX boils down to one simple idea: people want to be seen and heard, and be treated as the highly valued customers they are, not as a transaction or a ticket.
Connect appoints Glen Robinson as Chief Operating Officer.
Communications specialists Connect are pleased to announce the appointment of Glen Robinson as the company’s Chief Operating Officer. Glen, who has worked in established global organisations and more recently a VC-backed pre-profit business, joined in January 2023
Virtual agents: why businesses are embracing AI assistants in the contact centre.
As we inch out of lockdown, organisations in every sector are faced with the challenge of predicting what the workplace of the future will look like. How soon can staff return to offices and will they all want to? Will consumer habits developed during the pandemic – notably, an increased reliance on digital channels – endure?