Connect named Verint CX Partner of the Year at EMEA Partner Summit.

Connect, a global customer experience (CX) systems integrator and AI-led transformation partner, has been named Verint CX Partner of the Year at the EMEA Partner Summit in Budapest.

The award follows a year of growing collaboration between the two companies, as organisations across EMEA look to turn AI investment into measurable operational and improved customer outcomes.

Contact centre and service leaders face a widening gap between rising customer expectations and the budgets and resources available to meet them. Verint addresses this through an AI powered platform that automates customer interactions, generates actionable operational insight and optimises workforce performance, helping organisations improve CX while reducing the cost to serve.

Connect helps organisations realise that value by combining CX expertise, advanced conversational AI and workforce engagement capabilities with a vendor-independent approach. Connect designs and implements best fit solutions built around three priorities: data-driven optimisation, conversational AI automation and workforce engagement across customer service and operational environments.

As a strategic Verint partner, our role is to help organisations realise the full value of CX automation and workforce engagement, and to do it from our customers side of the table.  We use a consultative, insight-led approach to identify the highest value opportunities for AI and automation, prioritise investment, and deliver measurable business impact,

said Sam Parr, Global Sales Director at Connect.

Because the contact centre offers a clear view of customer behaviour, service demand and operational performance, Connect uses that insight both to optimise solutions over time and to identify opportunities to extend automation across the wider business. Verint's platform provides the data, automation and workforce optimisation capability that underpins this work.

"Our commitment to continuous improvement means we use operational insight to refine solutions over time, helping organisations improve performance and extract ongoing value without disruption.

By combining CX expertise, data driven optimisation and leading technology partnerships, we help customers realise value faster, reduce transformation risk and build a foundation for sustainable operational improvement." Parr concluded.