Connect acquires ServiceCX.
Communications experts Connect have announced the acquisition of customer care solution providers, ServiceCX. The move adds further power to Connect’s contact centre, customer experience and customer service solutions with ServiceCX offering proven expertise in market-leading solutions including Calabrio WEM, ServiceNow CSM and Five9 cloud contact centre.
Connect appoints new CEO.
Communications partner Connect is delighted to announce that its chief operating officer Adam Young is set to take the reins as CEO. The appointment follows the planned departure of Alex Tupman, who had been group chief executive since the merger of Connect Managed Services and G3 Comms in July 2019. Adam brings to the role […]
Connect Secures Position On G-Cloud 12 Framework.
Connect is delighted to have secured its space on the UK public sector procurement framework, G-Cloud. The London-based communications partner appears on the digital marketplace as an approved supplier of a range of cloud contact centres from leading providers, including Five9, Genesys and Amazon Web Services, as well as other managed customer interaction services.
Connect Helps Utility Maintain Customer Service During Pandemic.
Communications partner Connect is helping one of the UK’s largest utilities respond swiftly to the service challenges created by the COVID-19 pandemic. Connect is working to replace the utility’s legacy contact centre with a flexible, feature-rich cloud contact centre that enables the customer service team to work as normal from their homes. The solution offers […]