Ben Ramsdale appointed as VP, Commercial & Legal.
As the latest step in our growth and transformation, Connect has created a new Commercial department to focus more specifically on all commercial aspects of Connect’s business including vendor management, supplier relationships and other key commercial matters. The department will be led by Ben Ramsdale, who has been appointed as Vice President of Commercial and […]
Connect appoints first Chief Revenue Officer.
Communications experts Connect have announced the appointment of Steven Fricker as the company’s first Chief Revenue Officer (CRO). Steven moves from his previous role as Vice-President of Sales and Marketing to take on this wider responsibility for the company’s growth and go-to-market strategy. As CRO, he will focus on driving revenue by ensuring Connect is offering customers the services and solutions they require.
Connect becomes a Ribbon Communications gold partner.
Communications experts Connect are delighted to have secured Gold Partner status with secure VoIP solution provider Ribbon Communications. Connect becomes one of just 12 gold partners listed on Ribbon’s online partner locator – and one of only two global gold partners certified for PSX.
Connect acquires ServiceCX.
Communications experts Connect have announced the acquisition of customer care solution providers, ServiceCX. The move adds further power to Connect’s contact centre, customer experience and customer service solutions with ServiceCX offering proven expertise in market-leading solutions including Calabrio WEM, ServiceNow CSM and Five9 cloud contact centre.
Connect appoints new CEO.
Communications partner Connect is delighted to announce that its chief operating officer Adam Young is set to take the reins as CEO. The appointment follows the planned departure of Alex Tupman, who had been group chief executive since the merger of Connect Managed Services and G3 Comms in July 2019. Adam brings to the role […]
Connect Secures Position On G-Cloud 12 Framework.
Connect is delighted to have secured its space on the UK public sector procurement framework, G-Cloud. The London-based communications partner appears on the digital marketplace as an approved supplier of a range of cloud contact centres from leading providers, including Five9, Genesys and Amazon Web Services, as well as other managed customer interaction services.