Press Releases.

• Press Release

After a delay due to the COVID-19 pandemic, the G-Cloud 12 framework was announced earlier in the autumn, with a 25% increase in the range of services available for procurement through it. This reflects a growing demand for cloud-based services across the public sector.

• Press Release

Communications partner Connect UK is helping one of the UK’s largest utilities respond swiftly to the customer service challenges created by the COVID-19 pandemic.

• Press Release

Connect announced today that it has acquired ICR Speech Solutions & Services Limited (ICR), a highly specialised speech application development company in interactive voice response (IVR) and next generation speech bot technology.

• Press Release

When a leading oil and gas company needed support to roll out its telephony system globally and consolidate its multiple contact channels, we knew we were up to the challenge.

• Press Release

Connect helped part of a large UK bank to implement a fully managed Cloud service while educating and empowering its team to ensure smooth adoption. Here’s how.

• Press Release

Connect Managed Services and competitor G3 Comms today announced the merger of the two businesses, creating a market-leading Customer Experience (CX) and Unified Communications (UC) managed services provider, generating annual revenues in excess of £55 million.

• Press Release

Having voice technology in your contact centre software enables you to streamline interactions and enhance the customer experience, saving time and money. Discover how one of the UK’s top four supermarket chains did just that.

• Press Release

Today's customer wants to be treated like a person, not a number. But delivering seamless customer experience (CX) at scale typically presents a significant challenge for global corporate enterprises.

• Press Release

Connect has been awarded five points out of five in every category in a survey conducted by Avaya to gauge how happy customers were with the services provided by its partners.