ConnectLive, Johannesburg.

Redefining customer experience and transforming your contact centre operations. We’re excited to have invited you to ConnectLive day Johannesburg.

Relive the best moments from ConnectLive Johannesburg, where industry leaders came together to explore AI-driven innovation and cloud-powered excellence in contact centre operations. Connect is reshaping customer interactions, enhancing efficiency, and driving meaningful engagement.

From insightful keynotes on intelligent automation to deep dives into achieving a 360-degree customer view, this event showcased the future of customer experience. Connect with us and see how AI and cloud solutions can transform your CX strategies.

Venue: NH hotel, Sandton, 138 Rivonia Rd, Sandton
Date: Thursday, 20 February 2025
Time: 08h00 – 14h00

Why attend.

Explore the future of AI in CX.

Discover how AI is revolutionising contact centre operations. Our experts will showcase how artificial intelligence can enhance customer interactions, streamline processes, and drive meaningful engagement.

Unlock cloud centre potential.

Learn how cloud solutions, including Connect360, can offer unparalleled flexibility, scalability, and efficiency. See firsthand how these technologies can be seamlessly integrated into your existing operations.

Network with industry leaders.

Connect with peers, industry experts, and Connect’s thought leaders. Share experiences, discuss challenges, and explore new opportunities for collaboration.

Our agenda.

08h00 – 09h00: Arrival and registration
09h00 – 09h10: Welcome and opening
09h10 – 09h45: Keynote – AI in action: Transforming contact centres with intelligent automation.
An overview of AI’s role in enhancing contact centre efficiency, personalising customer experiences, and driving business outcomes.
09h45 – 10h15: The connected customer: How to build a 360-degree view for seamless CX.
How to achieve a 360-degree view of the customer by integrating CRM, contact centre and digital engagement platforms.
10h15 – 10h45: Connect360 : A comprehensive suite of CX optimisation services.
A diverse, but interconnected, suit of specialised advisory, technical, and service expertise designed to enhance your customer interactions for today and tomorrow.
10h45 – 11h00: Comfort break
11h00 – 11h30: Real Results: How AI and cloud solutions revolutionised our customer experience.
Case study highlighting how implementing Connect’s solutions helped overcome CX challenges, improve efficiency, and enhance customer satisfaction.
11h30 – 12h15: Roadmap to success: Leveraging AI and cloud to transform CX.
An interactive panel discussion to gain personalised insights on how AI and cloud solutions can be applied to CX strategies.
12h15 – 12h45: Partnering for progress: How Connect drives future-focused customer experience.
Final thoughts on how Connect is at the forefront of AI-driven and cloud-enabled CX solutions, and how attendees can take their CX to the next level.
12h45 – 13h00: Closing
13h00 – 14h00: Networking lunch