Genesys: Smart solutions. Exceptional experiences.
Elevate every customer interaction with Genesys and Connect.
Connect is an industry-leading Genesys expert with a global presence and a proven 35-year track record of success in customer experience (CX).
As a leading global Genesys implementation partner and CX solution integrator, we boast vast experience deploying and managing CX solutions and a comprehensive understanding of the Genesys Cloud CX platform and ecosystem.
Leveraging our outcome-focussed and services-led approach, we utilise our expertise in AI, data analytics, and automation to orchestrate personalised CX and EX across every channel. This has qualified us to serve as a Genesys Direct partner, which means Genesys trusts us to provide implementation, integration, and support services to other partners in the global network.
Our team work to get the most out of your Genesys Cloud investment and optimise your spend in technology.
Did you know?
- We completed the first end-to-end digital implementation in 2022 in Europe, deploying every digital channel and the full Genesys AI experience
- We are the largest Genesys partner in Africa, a growing sector in the experience economy
- With a relationship that started in the 1990s, we are one of the longest-serving Genesys partners in the United Kingdom and Europe
- Many of our customers are multi-lingual. Our fastest rollout was completed within four days across 10 countries in Europe in 10 different languages. One of our larger deployments uses 30+ languages
Ready to deliver.
We have the capacity and maturity to operate in the enterprise market, with the agility and flexibility to deliver any implementation, no matter the size or complexity.
Built to succeed.
Our experience, unique skills and innovative thinking, particularly in the cloud domain, give us the ability to design and develop solutions, with the expertise to roll out functionality beyond omnichannel capabilities, including AI capabilities.
Geared to integrate.
We have unparalleled capabilities in Genesys Cloud deployments, with the ability to integrate Genesys Cloud contact centre capabilities with CSM and CRM solutions across multiple sites and countries.
The Connect advantage:
- Outcomes-focused: We prioritise delivering measurable business value.
- Strong client relationships: We focus on understanding client needs.
- Full lifecycle support: We travel the entire CX journey with you.
- Bespoke solutions: We deliver solutions that go beyond the standard.
- Innovation: Expertise in emerging technologies like AI, cloud, and omnichannel.
Our Connect360 approach.
The partnership between Connect and Genesys is built on a shared commitment to delivering measurable business value. We do this through our Connect360 portfolio of services, a holistic approach to meeting client needs by combining multiple layers of expertise.
Our Connect360 framework ensures our clients are equipped with the expertise needed to achieve meaningful business outcomes, foster innovation, and deliver sustainable growth. At its core, Connect360 represents a holistic approach to supporting our clients throughout their entire journey, enabling success from initial strategy through to seamless implementation, adoption, and continuous value-driven optimisation.
Discover the full suite of Connect360.
Contact centre success hinges on adaptability, collaboration, innovation and a relentless dedication to customer satisfaction. The solution, Connect360 – a suite of integrated services designed to empower your organisation to excel in an ever-evolving market.
About Genesys.
Genesys is a leading global provider of cloud and on-premises customer experience and contact centre solutions. With a comprehensive and scalable portfolio, Genesys integrates AI, machine learning, and analytics to optimise customer interactions across multiple channels.
Serving over 8000 organisations in more than 100 countries, Genesys enhances customer satisfaction and business outcomes through its AI-powered Genesys Cloud platform, delivering personalised and efficient experiences at scale.
Our partnerships.
We’re partnered with industry-leading CCaaS providers to deliver seamless solutions and integrations across your environment.
About'Connect.
Connect is a global customer experience specialist, systems integrator and digital transformation partner with industry-leading, technology-enabled capabilities. Founded in 1990, we’ve evolved alongside every major industry shift; from on-premise to cloud, voice to omni-channel, and now AI-enabled experience. Built on this extensive market experience, our approach is focused on delivering outcomes-based solutions that accelerate value, informed by what it takes to operate, scale, and continuously improve CX in live environments. We deliver end to end, from the network that carries customer contact, through interactions in the contact centre, to the integrated back-end systems that support them. This end-to-end accountability creates a unified view of the customer and operations, enabling consistent, reliable outcomes at scale.
Connect with us Connect UK, Connect South Africa, Connect India, Connect USA.
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