Amazon Connect: A comprehensive approach to CX.
Seamless journeys and smarter service with Connect and Amazon.
Connect is an industry-leading Amazon Connect expert with a global presence and a proven 35-year track record of success in the contact centre and customer experience (CX) domain. This coupled with our expertise as a systems integrator, uniquely positions us to maximise the potential of your contact centre solution, with additional functionality to help your business deliver exceptional CX and customer service outcomes.
As an Advanced AWS and Contact Centre Intelligence partner, we complement Amazon Connect technology with extensive industry expertise, project management capabilities, and our customer-centric approach.
Our status as an Advanced AWS partner also qualifies for participation in the Migration Acceleration Program (MAP) programme, which unlocking streamlined funding and approval processes to better support partner-led migrations to the cloud. Due to our vast experience, domain expertise, and unrivalled skill set in the cloud environment, Amazon selected Connect to serve as one of only five Nuance replacement strategic partners worldwide.
Did you know?
We are also featured on Amazon Marketplace, offering two strategic advantages:
- Enterprise Discount Program compatibility: Customers on the EDP can purchase our solutions from the marketplace, and their expenditure counts towards their minimum spend requirement for discounts.
- Resale capabilities: Our marketplace presence enables us to resell other partners’ services and products, empowering us to deliver comprehensive and integrated solutions that enhance the overall value proposition for our customers.
Awards, accolades and achievements.
- Advanced AWS partner.
- Amazon Contact Centre Intelligence partner.
- Amazon Migration Acceleration Program (MAP) partner.
Equipped to deliver
We have the capacity and maturity to operate in the enterprise market, with the agility and flexibility to deliver any implementation, no matter the size or complexity.
Built to succeed
Our experience, unique skills and innovative thinking, particularly in the cloud domain, give us the ability to design and develop solutions, with the expertise to roll out functionality beyond omnichannel capabilities, including AI capabilities.
Geared to integrate
We go beyond standard Amazon Connect offerings with the ability to customise solutions, developing and integrating custom portals for call recording, agent desktops, dashboards for historical reporting, and conversational AI analysis capabilities.
Ready to innovate
By embracing in-house development to complement our status as an Advanced AWS partner, we help clients future-proof their CX and engagement capabilities by supporting AI adoption.
What is contact centre intelligence?
Contact Centre Intelligence (CCI) empowers you to improve customer experience using artificial intelligence (AI) and machine learning (ML) from AWS. Improved customer experience is the key to securing consumer loyalty and can have a significant impact on your business.
How well-architected is your AWS deployment?
Get an expert review of your AWS deployment from Connect. Our professional team will examine your solution across the six pillars of the AWS Well-Architected Framework, providing practical recommendations for urgent action and long-term optimisation. We can look at small proof of concept solutions, to help you get the right platform for large-scale rollout, or assess the resilience, performance and security of a large estate.
The Connect advantage:
- Outcomes-focused: We prioritise delivering measurable business value.
- Strong client relationships: We focus on understanding client needs.
- Full lifecycle support: We travel the entire CX journey with you.
- Bespoke solutions: We deliver solutions that go beyond the standard.
- Innovation: Expertise in emerging technologies like AI, cloud, and omnichannel.
Our Connect360 approach.
The partnership between Connect and Amazon is built on a shared commitment to delivering measurable business value. We do this through our Connect360 portfolio of services, a holistic approach to meeting client needs by combining multiple layers of expertise.
Our Connect360 framework ensures our clients are equipped with the expertise needed to achieve meaningful business outcomes, foster innovation, and deliver sustainable growth. At its core, Connect360 represents a comprehensive approach to supporting our clients throughout their entire journey, enabling success from initial strategy through to seamless implementation, adoption, and continuous value-driven optimisation.
Discover the full suite of Connect360.
Contact centre success hinges on adaptability, collaboration, innovation and a relentless dedication to customer satisfaction. The solution, Connect360 – a suite of integrated services designed to empower your organisation to excel in an ever-evolving market.
About Amazon.
Amazon Connect is a cloud-based contact centre service offered by Amazon Web Services, designed to provide scalable and cost-effective customer service solutions. Amazon Connect allows businesses to set up and manage a virtual contact centre, handling customer interactions via voice, chat, and other channels seamlessly. The service leverages AWS’s robust infrastructure and integrates with other AWS services, such as AWS Lambda for custom workflows and Amazon Lex for natural language understanding. With features like omnichannel routing, real-time and historical analytics, and AI-driven insights, Amazon Connect helps businesses enhance customer experiences, improve operational efficiency, and reduce costs through a pay-as-you-go pricing model.
Amazon Connect, the cloud-based contact centre solution from AWS, is a powerful tool for elevating customer experience. Combining omnichannel interactions with artificial intelligence, agent productivity tools and analytics, Amazon Connect empowers businesses of all sizes.
Our partnerships.
We’re partnered with industry-leading CCaaS providers to deliver seamless solutions and integrations across your environment.
About‘Connect.
Connect combines global contact centre and customer experience (CX) expertise, deep domain knowledge, and unparalleled industry skills to make the complex, simple. Since 1990, we have leveraged our vendor-independent managed services approach to digitally transform how organisations communicate, both internally and externally. We specialise in combining the most relevant technologies and services from leading vendors and platform providers to create opti-channel engagement solutions, orchestrating frictionless experiences and simplifying complex communication challenges.
Connect with us Connect UK, Connect South Africa, Connect India, Connect USA.
Partner with us.
To find out more about what Connect and Amazon Connect can offer, contact us today.
Connect with us.
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