Amazon Connect: A trusted cloud contact centre partner | CCaaS

Amazon Connect: A trusted cloud contact centre partner.

The fastest route to a cloud contact centre, is with Connect and
Amazon Connect.

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As an Amazon Connect partner, Connect has been delivering scalable, flexible solutions built on AWS (Amazon Web Services) and utilising their contact centre service Amazon Connect for many years. As well as holding Amazon Connect Service Delivery accreditation, Connect was one of the first UK organisations to attain partner status from AWS.

Our trained and certified experts are able to deliver reliable, complex Amazon Connect omnichannel systems and solutions that use automation, AI, and integration with leading CRMs and CSMs to transform the customer experience.

About Amazon Web Services.

Amazon Connect is a cloud-based contact centre service offered by Amazon Web Services (AWS), designed to provide scalable and cost-effective customer service solutions. Amazon Connect allows businesses to set up and manage a virtual contact centre, handling customer interactions via voice, chat, and other channels seamlessly. The service leverages AWS’s robust infrastructure and integrates with other AWS services, such as AWS Lambda for custom workflows and Amazon Lex for natural language understanding. With features like omnichannel routing, real-time and historical analytics, and AI-driven insights, Amazon Connect helps businesses enhance customer experiences, improve operational efficiency, and reduce costs through a pay-as-you-go pricing model.

Amazon Connect, the cloud-based contact center solution from Amazon Web Services (AWS), is a powerful tool for elevating customer experience. Combining omnichannel interactions with artificial intelligence, agent productivity tools and analytics, Amazon Connect empowers businesses of all sizes. 

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What is contact centre intelligence?

Contact Centre Intelligence (CCI) empowers you to improve customer experience using artificial intelligence (AI) and machine learning (ML) from AWS. Improved customer experience is the key to securing consumer loyalty and can have a significant impact on your business.

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How well-architected is your AWS deployment?

Get an expert review of your AWS deployment from Connect. Our professional team will examine your solution across the six pillars of the AWS Well-Architected Framework, providing practical recommendations for urgent action and long-term optimisation. We can look at small proof of concept solutions, to help you get the right platform for large-scale rollout, or assess the resilience, performance and security of a large estate.


Discover the full suite of Connect360.

In today’s fast-paced business landscape, success hinges on adaptability, collaboration, innovation and a relentless dedication to customer satisfaction. The solution, Connect360 – a suite of integrated services designed to empower your organisation to excel in an ever-evolving market.


AboutConnect.

Connect combines global contact centre and customer experience (CX) expertise, deep domain knowledge, and unparalleled industry skills to make the complex, simple. Since 1990, we have leveraged our vendor-independent managed services approach to digitally transform how organisations communicate, both internally and externally. We specialise in combining the most relevant technologies and services from leading vendors and platform providers to create opti-channel engagement solutions, orchestrating frictionless experiences and simplifying complex communication challenges.

Connect with us Connect UK, Connect South Africa, Connect India, Connect USA.

Partner with us.

To find out more about what Connect and Amazon Connect can offer, contact us today.

Connect with us.

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