Voice Technology: How One of the UK’s Top Four Supermarket Chains Uses Cloud Contact Centre Technology to Say Hello.
Having voice technology in your Contact Centre software enables you to streamline interactions and enhance the customer experience, saving time and money. Read on to discover how one of the UK’s top four supermarket chains did just that.
How a Global Fortune 500 Energy Company Consistently Delivers World-Class Customer Experience.
Today’s customer wants to be treated like a person, not a number. But delivering seamless customer experience (CX) at scale typically presents a significant challenge for global corporate enterprises. Multiple teams serving different business areas often bring consistency into question, which suites of disparate tools and processes only complicate. Business leaders keen to drive customer retention […]
5 out of 5 in Avaya’s survey to determine “Partners in Customer Excellence”
Connect Communications has been awarded five points out of five in every category in a survey conducted by Avaya to gauge how happy customers were with the services provided by its partners. Accordingly, Connect has been selected as a “Partner in Customer Excellence”.
Connect Communications is winner of most notable customer win” award.”
Connect Communications’ skill in designing an outstanding UC solution for a customer was recognised when Connect was selected as the outright winner of their PartnerConnect Award for the most notable customer win. Connect was selected out of all of Avaya’s UK partners to win this award, which was presented to Director Arman Khan during a […]