Press Releases.

• Press Release

Communications experts Connect are delighted to have secured Gold Partner status with secure VoIP solution provider Ribbon Communications. Connect becomes one of just 12 gold partners listed on Ribbon’s online partner locator – and one of only two global gold partners certified for PSX.

• Press Release

Communications experts Connect have announced the acquisition of customer care solution providers, ServiceCX. The move adds further power to Connect’s contact centre, customer experience and customer service solutions with ServiceCX offering proven expertise in market-leading solutions including Calabrio WEM, ServiceNow CSM and Five9 cloud contact centre.

• Press Release

Communications partner Connect is delighted to announce that its chief operating officer Adam Young is set to take the reins as CEO. The appointment follows the planned departure of Alex Tupman, who had been group chief executive since the merger of Connect Managed Services and G3 Comms in July 2019. Adam brings to the role […]

• Press Release

Connect is delighted to have secured its space on the UK public sector procurement framework, G-Cloud. The London-based communications partner appears on the digital marketplace as an approved supplier of a range of cloud contact centres from leading providers, including Five9, Genesys and Amazon Web Services, as well as other managed customer interaction services. 

• Press Release

Communications partner Connect is helping one of the UK’s largest utilities respond swiftly to the service challenges created by the COVID-19 pandemic. Connect is working to replace the utility’s legacy contact centre with a flexible, feature-rich cloud contact centre that enables the customer service team to work as normal from their homes. The solution offers […]

• Press Release

Connect announced today that it has acquired ICR Speech Solutions & Services Limited (ICR), a highly specialised speech application development company in interactive voice response (IVR) and next generation speech bot technology.

• Press Release

For new water company, Wave, managing spikes in demand and delivering a strong customer experience is crucial. Here’s how we helped the business to achieve this.

• Press Release

When a leading oil and gas company needed support to roll out its telephony system globally and consolidate its multiple contact channels, we knew we were up to the challenge.

• Press Release

Conn3ct helped part of a large UK bank to implement a fully managed Cloud service while educating and empowering its team to ensure smooth adoption. Here’s how.