Connect attains AWS Advanced Partner status.
Complementing existing accreditation for Amazon Connect Service Delivery.
Communications experts Connect have been awarded Advanced partner status by Amazon Web Services (AWS). The accreditation underlines Connect’s expertise with the AWS portfolio.
As a specialist solution provider in the contact centre and CX arena, Connect has been delivering solutions built on AWS and Amazon Connect contact centre for a number of years. As well as holding Amazon Connect Service Delivery accreditation, in 2017 Connect UK attained AWS Select Partner status in 2017 – one of the first in the UK to do so.
Since that time, Connect UK has built up its expertise and resource to deliver increasingly complex AWS solutions, including making use of AI and automation, and application integration.
To demonstrate its ability in these areas, the Connect team sought to secure AWS Advanced Partner status. This requires businesses to show evidence of meeting a challenging set of criteria determined by AWS, including individual professional accreditation and successful delivery to customers. After validation from AWS, Connect has now been awarded Advanced Partner status – providing assurance to customers that it is trusted by AWS to deliver its solutions.
Dave Lee, Director of Solutions at Connect, was delighted to receive the accreditation.
We’re very proud of the work we’ve done around the Amazon Connect portfolio – helping customers in a range of different industries and situations benefit from its flexibility and scope. Being awarded Advanced Partner Status not only reflects our growing expertise in the wider AWS stack but also underlines the quality of our work; a key factor in getting the accreditation is customer feedback. It’s rewarding for our team to know that customers recognise this, but it also offers evidence and assurance to future clients that we are highly adept at building solutions using AWS as well as with specifically around Amazon Connect.
About Amazon.
Amazon Connect is a cloud-based contact centre service offered by Amazon Web Services, designed to provide scalable and cost-effective customer service solutions. Amazon Connect allows businesses to set up and manage a virtual contact centre, handling customer interactions via voice, chat, and other channels seamlessly. The service leverages AWS’s robust infrastructure and integrates with other AWS services, such as AWS Lambda for custom workflows and Amazon Lex for natural language understanding. With features like omnichannel routing, real-time and historical analytics, and AI-driven insights, Amazon Connect helps businesses enhance customer experiences, improve operational efficiency, and reduce costs through a pay-as-you-go pricing model.
Amazon Connect, the cloud-based contact centre solution from AWS, is a powerful tool for elevating customer experience. Combining omnichannel interactions with artificial intelligence, agent productivity tools and analytics, Amazon Connect empowers businesses of all sizes.
About'Connect.
Connect combines global contact centre and customer experience (CX) expertise, deep domain knowledge, and unparalleled industry skills to make the complex, simple. Since 1990, we have leveraged our vendor-independent managed services approach to digitally transform how organisations communicate, both internally and externally. We specialise in combining the most relevant technologies and services from leading vendors and platform providers to create opti-channel engagement solutions, orchestrating frictionless experiences and simplifying complex communication challenges.
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