Connect attains AWS Advanced Partner status.

Complementing existing accreditation for Amazon Connect Service Delivery

Communications experts Connect have been awarded Advanced partner status by Amazon Web Services (AWS). The accreditation underlines Connect’s expertise with the AWS portfolio.

As a specialist solution provider in the contact centre and CX arena, Connect has been delivering solutions built on AWS and Amazon Connect contact centre for a number of years. As well as holding Amazon Connect Service Delivery accreditation, in 2017 Connect attained AWS Select Partner status in 2017 – one of the first in the UK to do so.

Since that time, Connect has built up its expertise and resource to deliver increasingly complex AWS solutions, including making use of automation, AI and application integration.

To demonstrate its ability in these areas, the Connect team sought to secure AWS Advanced Partner status. This requires businesses to show evidence of meeting a challenging set of criteria determined by AWS, including individual professional accreditation and successful delivery to customers. After validation from AWS, Connect has now been awarded Advanced Partner status – providing assurance to customers that it is trusted by AWS to deliver its solutions.

Dave Lee, Director of Solutions at Connect, was delighted to receive the accreditation.

“We’re very proud of the work we’ve done around the Amazon Connect portfolio – helping customers in a range of different industries and situations benefit from its flexibility and scope. Being awarded Advanced Partner status not only reflects our growing expertise in the wider AWS stack but also underlines the quality of our work; a key factor in getting the accreditation is customer feedback. It’s rewarding for our team to know that customers recognise this, but it also offers evidence and assurance to future clients that we are highly adept at building solutions using AWS as well as with specifically around Amazon Connect.”