Verint: Powerful technology. Unlocked by Connect.
Connect is an industry-leading Verint expert with a global presence and a proven 35-year track record of success in customer experience (CX).
We combine Verint's market-leading customer engagement technology with decades of operational contact centre expertise, helping organisations achieve measurable improvements in customer experience, workforce performance, and business outcomes.
Our specialised knowledge of the Verint CX automation open platform, coupled with our proven experience and expertise as a systems integrator and automation expert, enables us to maximise the potential of the Verint solution and achieve exceptional CX outcomes for our customers.
Our consultant-led, outcomes-based approach separates us from traditional software resellers as we gain a deep understanding of your operational landscape, interaction friction points, and business goals to deliver targeted, high-impact solutions.
Verint partner credentials.
Connect boasts a rich heritage of Verint expertise, retaining decades of specialised technical knowledge and operational skills across strategic acquisitions, and have since evolved into a premier global partner.
Fully enabled across Verint’s full suite of solutions, ranging from Workforce Management (WFM) and Quality Management (QM) to advanced CX Automation, Speech Analytics, and Desktop Process Analytics (DPA), we possess deep technical and domain expertise across the entire platform.
As an enterprise contact centre specialist, Connect is uniquely positioned to leverage Verint’s open APIs and framework. This allows us to overlay modular Verint solutions and cloud-native AI bots onto all major CCaaS platforms, including Genesys Cloud, Amazon Connect, and Five9, delivering powerful capabilities without requiring disruptive rip-and-replace overhauls.
Sector-specific expertise.
We have the technical skills, experience and capabilities to implement solutions across sectors, including those with heavy regulatory compliance requirements. Our global presence means we deal with regulatory compliance issues across multiple jurisdictions and industries.
We can deliver scalable impact across any customer-facing operation, from mid-market contact centres to large-scale enterprises where efficiency gains deliver substantial ROI.
We hold deep sector-specific expertise in financial services, healthcare, and retail, helping highly regulated organisations streamline compliance, enforce script adherence, automate quality management, and secure interaction data across disparate jurisdictions.
Awards, accolades and achievements.
- 2026 Verint EMEA CX Partner of the Year: Connect was recognised at the Verint EMEA Partner Summit in Budapest for excellence in delivering market-leading CX automation, alongside its ability to integrate Calabrio’s widely adopted workforce management (WFM) solutions.
The Connect advantage:
- Outcomes-focused: We prioritise delivering measurable business value for our clients through improved customer satisfaction, increased agent productivity, and reduced operational costs.
- Strong client relationships: We build client relationships based on trust and long-term partnerships, with a focus on understanding and meeting unique client needs.
- Full lifecycle support: We travel the CX journey with you, from the initial consultation and design to implementation, adoption, and continued value-driven optimisation.
- Bespoke solutions: We deliver tailored solutions that address unique client needs and challenges, going beyond standard implementations.
- Innovation: Expertise in emerging technologies like AI, cloud, and omnichannel enable us to deliver CX solutions that future-proof your operation.
Key differentiators.
Unlike traditional resellers that focus purely on software delivery, Connect takes a consultative services-led approach to realise valuable business outcomes.
We analyse core contact centre processes, screen workflows, and interaction paths before recommending technology, ensuring Verint solutions align directly to measurable ROI metrics, such as FCR improvement, reduced AHT, lower operating costs, etc.
We possess the structural scale, governance, and experience needed to support enterprise-grade contact centres, paired with the agility required to solve complex, niche operational challenges quickly.
Our vendor-agnostic approach and proven cross-platform integration capabilities mean we excel at integrating Verint’s Open Platform across diverse contact centre environments, including Genesys, Amazon Connect, Five9, ServiceNow, major CRM and CSM systems, and legacy infrastructure. This eliminates vendor lock-in and protects existing technology investments.
Additional capabilities include:
- Targeted AI orchestration: We leverage Verint Da Vinci AI and specialised, micro-focused bots (including Genie Bot, Automated QM, Real-Time Agent Coaching, Transfer, and Summarisation Bots) to solve specific process friction points, delivering measurable AI outcomes in weeks rather than months.
- Custom engineering and actionable data visualisation: We transform raw interaction, WFM, desktop usage, and sentiment data into intuitive visual dashboards. This gives agents tools to manage their own performance and enables leadership to make actionable, data-driven decisions that reduce "swivel-chair" inefficiencies.
Discover the full suite of Connect360.
In today’s fast-paced business landscape, success hinges on adaptability, collaboration, innovation and a relentless dedication to customer satisfaction. The solution, Connect360 – a suite of integrated services designed to empower your organisation to excel in an ever-evolving market.
Connect and Verint.
As a recognised leading global Verint partner, and a Calabrio partner with a long track record in the industry, our experienced team are able to address the CX automation and WFM needs of contact centres across the business spectrum, from mid-market to large enterprises.
Connect complements Verint technology with extensive industry expertise, project management capabilities, and our client-centric approach. We leverage the core functionality of the Verint Open Platform while customising implementations to meet your unique operational needs, ensuring a solution that perfectly aligns with your business goals.
We collaborate with Verint to develop and deliver innovative solutions that address the evolving needs of the contact centre market. Our reactive and predictive approach identifies what your business requires to optimise your operation, streamline workflows, and keep you ahead of your competitors.
With our unique combination of operational expertise, targeted AI innovation, and client focus in every engagement, Connect is the ideal partner for organisations seeking to leverage the power of Verint to transform their workforce, elevate customer experience, and achieve sustainable business outcomes.
Our partnerships.
We’re partnered with industry-leading CCaaS providers to deliver seamless solutions and integrations across your environment.
About'Connect.
Connect is a global AI-enabled CX specialist and digital transformation partner. Founded in 1990, we help organisations modernise customer journeys and optimise service operations across every touchpoint, applying AI where it delivers measurable operational value.
Our differentiation lies in the experience we’ve gained from operating CX in the real world. We deliver end to end; from the network that carries customer contact, through interactions in the contact centre, to the integrated back-end systems that support them. This end-to-end accountability creates a unified view of the customer and operations, enabling consistent, reliable outcomes at scale.
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