Amazon Connect Accelerator | Connect

Amazon Connect Accelerator.


The fastest route to a cloud contact centre.

Looking to migrate to a cloud contact centre, but struggling to get started? Here’s the simplest answer. Our Amazon Connect Accelerator service is a packaged offering that can get you up and running with the hugely popular Amazon Connect platform in weeks – or possibly even days. We’ll implement the features you need and provide full training and support to help you make the most of the Amazon Connect portfolio. 

Experts with Amazon Connect.

With its comprehensive solution set and usage-based delivery model, Amazon Connect is top of the list for many smaller organisations looking for a cloud contact centre. At Connect, we’ve already helped dozens of businesses make the switch to Amazon Connect and recently secured Advanced Partner status with AWS. Our experience has enabled us to develop Amazon Connect Accelerator – a packaged service that gives businesses the features and functionality they need, fast.

Standard service, rapidly deployed.

Amazon Connect Accelerator is built around the essential elements of the Amazon portfolio. First, you pick a contact bundle – voice, digital or omnichannel – based on your likely interaction volumes each month. We’ll then configure and implement a solution including:

  • Queue and routing logic to optimise your interaction handling
  • Call or interaction recording and storage – for compliance and customer insight
  • Intuitive agent and supervisor desktop using AWS accredited Omningage
  • Reporting engine with standard reports available ‘out of the box’
  • Easy-to-use administration portal so your team can make essential changes.

The whole solution is up and running in weeks – or possibly faster. And if you need training, we can provide that too.

Add the features you need.

Need additional elements from the Amazon portfolio? No problem. We have a set of advanced add-ons, available off the shelf, to ensure you get the contact centre functionality you need. These options include plug and play integration with key CRM and service management tools. And if you’re looking for more advanced features, like self-service and speech analytics, we can help you with those too.

Fully managed solution, with transparent pricing.

Amazon Connect Accelerator is a fully managed solution, backed by ongoing support from our 24×7 service desk. Our robust service levels and proactive monitoring provide the peace of mind you need, with standard monthly charges based on the bundle you choose.

To find out more, download our Amazon Connect Accelerator solution brief or contact us today.

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To find out more about the strengths of Amazon Connect, contact us today.

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