Unleash the power of AI-driven cloud solutions in your contact centre.
Transform your contact centre with seamless, AI-driven cloud solutions. With deep-rooted industry expertise, Connect leads the way in delivering frictionless customer experiences. Our commitment to exceptional service ensures your transition is smooth, secure, and fully supported every step of the way. Contact centre cloud migration unlocks new possibilities, driving customer retention with a winning customer experience strategy backed by world-class service!
The cloud opportunity
Only game-changing benefits of cloud migration in your contact centre operations with Connect’s innovative approach. With our cutting-edge technology, businesses can improve contact centres through cloud-based solutions that provide powerful data-driven insights that optimise operational efficiency, drive performance improvements, and streamline processes. Embrace the future of cloud solutions with Connect.
Unlocking connected experiences
Drive seamless customer engagements with our unified contact centre solutions. Integrate CRM, CSM, and WEM for faster, proactive support and streamlined operations. Better decision-making with advanced analytics and centralised data. Boost employee productivity and drive cost-effective, scalable growth.
AI and automation
We empower your customer service team with AI-driven and automated contact centre solutions that deliver personalised interactions while reducing costs. Our technology provides agents with predictive insights and tools for proactive service, while advanced WEM solutions enhance performance and resource access. Our AI insights ensure a connected, exceptional customer experience.
Data-driven insights
We leverage advanced analytics to deliver actionable insights, allowing you to continuously optimise contact centre performance. From customer sentiment analysis to operational metrics, you can make informed decisions that enhance the customer journey.
Connect360
Success demands adaptability, collaboration, and a focus on customer satisfaction. Connect360, our suite of integrated services, empowers your organisation to thrive with tailored solutions that evolve with your needs. From strategy to optimisation, our team of specialists ensures seamless, impactful customer interactions. Partner with Connect to transform your contact centre operations and drive long-term success.
Let’s connect.
Ready to transform your contact centre? Book a personalised consultation to experience the power of our cloud-based, AI-driven solutions today!
Global partnerships for business transformation.
Connect offers unparalleled customer experience solutions by combining our independence with strategic alliances with top-tier vendors. We specialise in customising our services to align with your specific business requirements, providing adaptable and scalable options. Whether utilising proven in-house systems, cloud-based solutions, or a blend of both, we have the expertise to implement effective strategies. Our collaborations with leading providers enable us to deliver innovative technologies and comprehensive functionalities that improve operational performance, enhance customer engagement, and support your growth in a competitive landscape.
We get great support from Connect.
Their team is very responsive, and we always get a quick turnaround on support requests since migrating to the new Genesys Cloud sytem.
Johan Bosch, Business Executive – iOCO Infrastructure Services
Connect’s implementation process exceeded our expectations and timelines.
Their commitment and availability reassured our contact centre leadership team that the contact centre transformation was in good hands.
Dmitriy Anderson, CIO and Head of E-commerce and Marketplace Strategy – Leroy Merlin South Africa
Our decision was rooted in a deep sense of trust in Connect’s ability to effectively execute and align with our strategic objectives.
By leveraging their expertise and commitment, we remained confident in achieving our desired outcomes.
A leading multinational oil and gas company
The team’s commitment throughout the process was unwavering.
Connect team was always available and had representation in every training call and war room feedback session.
Dr Eugene Wessels, Group Chief Technology Officer – King Price Insurance
Connect’s consultation was vital to our migration.
Connect took the time to help us build a cloud migration roadmap, which included consultations to understand functional requirements, scope of work, budgets and timelines.
Etienne Naude, Chief Information Officer – Alexforbes
Our core technology partners.
About Connect
Connect combines global contact centre and customer experience (CX) expertise, deep domain knowledge, and unparalleled industry skills to make the complex, simple. Since 1990, we have leveraged our vendor-independent managed services approach to digitally transform how organisations communicate, both internally and externally. We specialise in combining the most relevant technologies and services from leading vendors and platform providers to create opti-channel engagement solutions, orchestrating frictionless experiences and simplifying complex communication challenges.
Connect with us Connect South Africa
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Connect‘s expertise is centred around Customer Experience (CX), Employee experience (EX), AI and automation, Data and Insights, Cloud transformation, UCaaS and Network services. We bring global expertise to organisations seeking transformative solutions.
Connect®️ is located at: Building 18, Thornhill Office Park, 84 Bekker Road, Vorna Valley, Midrand, South Africa
Contact us on info@weconnect.tech or +27 10 476 0300.