Your communication challenges – solved.
Our business is solving your communication challenges. Here are some of the most common issues our clients are facing today – and how Connect can solve them for you.
How can we get the global network reach and performance we need, at speed?
We’ve just completed an acquisition: now we need rapid network activation.
We’ve just demerged. We need a new network, fast.
I’m struggling to find a single provider to provide WAN services for all our locations globally.
How do we ensure a consistent, quality user experience for UC?
We need more visibility and control of the user experience for UC
Can we have a single view of performance and user experience across UC, the contact centre, the network and the underlying systems?
We’ve just completed an acquisition and need to ensure our UC is ready to help newly formed teams collaborate.
Now everyone uses MS Teams, we need to bring our UC together and retire legacy tools.
We want to make cloud UC – including calling to MS Teams – our standard approach, in a single platform.
Our on-premise UC system is too inflexible and complex for the way we’re now working. We need an alternative.
We need to provide secure remote working at scale, but our ID & Access Management solutions aren’t sufficient.
Our remote access VPNs aren’t good enough for our UC needs.
Is our network fit for cloud applications, collaboration and UC?
Our network is becoming too complex and too expensive: MPLS costs are soaring but all our staff are working from home!
How do we reshape our contact centre for a work-anywhere world?
Our on-premise contact centre is becoming too inflexible and too complex to manage.
We can’t change our core contact centre platform. How do we make remote working viable and sustainable?
We’ve just completed an acquisition. How do we integrate the contact centres?
How can we use automation and self-service to improve the customer experience?
Can we integrate voice, WFM and agent assist tools into our CSM/CRM solutions?
How do I leverage Virtual Agents to improve customer experience (NPS) and remove costs?
We want to make more effective use of AI and machine learning in our contact centre.
How do we gain visibility and control of agent experience when they’re working from home?
We need a single view of contact centre performance and customer experience.
To discuss your communications challenges and requirements, get in touch with us today.