Connect is your strategic Zendesk Premier partner in EMEA.
As a recognised Zendesk Premier Partner, we deliver AI-powered customer and employee service solutions that go beyond implementation. We align Zendesk to your operational strategy to ensure measurable customer experience improvement and tangible business impact.
With over 35 years of contact centre and CX transformation experience, we combine Zendesk expertise with industry knowledge to deliver measurable operational value.
Connect is a Zendesk Premier partner in South Africa and the United Kingdom, with proven expertise across implementation and optimisation.
As a leading global partner, we tailor Zendesk around your customer journeys, operational priorities and business objectives.
Our specialised knowledge of the Zendesk CX platform, combined with our omnichannel expertise and systems integration capability, enables us to unlock the full potential of Zendesk – delivering seamless customer interactions and consistently high service performance.
Through our service-led approach and expertise in AI, automation and data analytics, we orchestrate personalised CX and EX across every channel – ensuring Zendesk becomes a performance engine, not just a customer support platform.
Did you know?
- Connect is one of only two Premier partners in South Africa and the most qualified partner in EMEA.
- Our recognition reflects technical expertise, certified capability and consistent delivery excellence.
Awards, accolades and achievements.
In 2024, Connect received the Zendesk Most Qualified Partner Award – recognising our breadth of certification, technical enablement and AI capability. Our certifications include:
- Advanced Data Protection & Privacy (ADPP) Technical Enablement for Partners.
- Zendesk AI Agents (Ultimate)
- Zendesk Advanced AI
- Zendesk Suite
- Zendesk QA
- Zendesk WFM
- Zendesk Sales Specialist
Faster time to value.
We transform Zendesk into a fully integrated solution that drives real results. From seamless omnichannel customer support delivery to AI-enhanced automation, we design experiences that go beyond standard implementations. We remain closely aligned to our goals, delivering a future-ready customer service And we stay close, focused on your goals to deliver a future-ready customer service solution that continually drive real, measurable business value.
Curated to differentiate.
With Connect, you gain technical depth, enterprise-scale delivery and a consultative, human-led consultative approach. Our expertise in cloud, AI and systems integration enables us to design and deploy solutions that extend beyond standard omnichannel capability - creating differentiated customer experiences at scale. That’s what makes us your ideal Zendesk implementation and optimisation partner.
Qualified to deliver.
Our contact centre and unified communications heritage, supported by our systems integration expertise, enables us to deliver complex voice and omni-channel solutions that complement Zendesk. We integrate seamlessly with technologies such as Genesys Cloud, Five9, Salesforce Service Cloud Voice and Amazon Connect – strengthening Zendesk within the broader enterprise ecosystem.
Built to evolve.
Our Innovations team continuously assess, develop and test new capabilities to enhance our solutions through API integrations and AI and ML adoption.
The Connect advantage:
- Outcomes-focused: Success is measured by the business value delivered.
- Strong client relationships: We focus on understanding client needs.
- Full lifecycle support: We travel the entire CX journey with you.
- Bespoke solutions: We deliver solutions that go beyond the standard.
- Innovation: Expertise in emerging technologies like AI, cloud, and omnichannel.
Our Connect360 approach.
The partnership between Connect and Zendesk is built on a shared commitment to delivering measurable business value. Through our Connect360 portfolio of services, we provide a structured, end-to-end approach that supports strategy, implementation and continuous improvement.
Connect360 equips organisations with the expertise required to achieve meaningful business outcomes and sustainable growth.
Discover the full suite of Connect360.
Contact centre success hinges on adaptability, collaboration, innovation and a relentless dedication to customer satisfaction. The solution, Connect360 – a suite of integrated services designed to empower your organisation to excel in an ever-evolving market.
About Zendesk.
Zendesk is a leading customer service and engagement platform designed to help businesses build stronger relationships with their customers.
Offering a suite of powerful tools for support, sales, and customer interactions, Zendesk enables companies to deliver seamless, personalised experiences across multiple channels, including email, chat, social media, and voice. With an intuitive, scalable design, Zendesk is used by businesses of all sizes to streamline workflows, enhance customer satisfaction, and drive operational efficiency.
Our partnerships.
We’re partnered with industry-leading CCaaS providers to deliver seamless solutions and integrations across your environment.
About'Connect.
Connect is a global customer experience specialist, systems integrator and digital transformation partner with industry-leading, technology-enabled capabilities. Founded in 1990, we’ve evolved alongside every major industry shift; from on-premise to cloud, voice to omni-channel, and now AI-enabled experience. Built on this extensive market experience, our approach is focused on delivering outcomes-based solutions that accelerate value, informed by what it takes to operate, scale, and continuously improve CX in live environments. We deliver end to end, from the network that carries customer contact, through interactions in the contact centre, to the integrated back-end systems that support them. This end-to-end accountability creates a unified view of the customer and operations, enabling consistent, reliable outcomes at scale.
Connect with us Connect UK, Connect South Africa, Connect India, Connect USA.
Partner with us.
Future-proof, with Zendesk and Connect.
Connect with us.
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