CX Trends Report 2024 - Connect | Contact Centre Solutions | Unified Communications | Network Services

CX Trends Report 2024.

Unlock the power of intelligent CX.

With many CX leaders reconsidering their entire customer journey, 2024 marks a year of significant transformation. In this CX trends report, Zendesk unveils ten trends that are propelling the customer experience towards a more intelligent future.

AI + intelligent experiences
Learn how AI is altering the role of chatbots to the point that 64% of CX leaders are increasing their investments in evolving chatbots. Discover how AI transparency is top of mind and how generative AI offers personable and interactive experiences.

Data + trustworthy experiences
Zendesk’s report indicates that 77% of CX leaders see themselves as responsible for making sure customer data is safe. Know what’s next for security and data privacy and ways to responsibly use customer data to deliver instant experiences.

Next gen + immersive experiences
The next wave of CX is near, with 56% of organisations planning to integrate conversational commerce within the next year. Learn how emerging tech is influencing conversational commerce, voice and phone support, and agent management tools


Ten trends. Three innovative areas. One full report.

Download the Zendesk CX Trends Report 2024:


As a Zendesk Premier Partner, we harnesses the power of Zendesk for Service to break down barriers and transform your customer service interactions into meaningful and lasting connections.

Connect are the independent communications experts who can transform how your organisation communicates – both internally and externally. We deliver solutions and services that join up your employee and customer communications across platforms, across sites and across countries. With focus in three core areas: contact centre solutionsunified communications and network services, we provide simple, elegant solutions to the most complex problems.

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