How To Update Your Communications Tech For A Remote Working World.
The Covid-19 pandemic has turned organisations inside out. Instead of traditional in-house working practices, large numbers of staff continue to work remotely, at least part of the time.\
Seeking to solve the puzzle of security for the hybrid working model?
Uncovering the Future of the Contact Centre: A Balance Between Technology and the Human Touch.
New and evolving technology has been enabling UK contact centres to rapidly transform the ways they interact with customers. Compound this with evidence that customers are willing to adapt and try new channels in unprecedented ways, and it might seem that human-led contact centre support is becoming redundant.
How Do We Enable Effortless Employee Communications In The New Age of Hybrid Working?
A couple of years ago, the massive migration to remote working seemed temporary, but now that we see a potential permanence in remote and hybrid business structures, we need to reconsider the tools we’ve been using.