Category: Contact Centre.

By Martin Cross, Chief Strategy Officer at Connect. With the appropriate training, AI will super-charge live agents as they work alongside the contact center technology in a manner that enhances their skills and empowers them with insights and intelligence to handle higher priority, more complex or sensitive tasks and improve customer engagement.

By Steven Fricker, Chief Revenue Officer at Connect. Why the cloud era has added a new layer of complexity to picking tech vendors – and how an independent contact centre partner can help. At Connect, because we offer independence and expert knowledge of the CCaaS space, we’re able to help our clients make informed and insight-driven choices about cloud contact centre solutions.