AI Archives - Connect | Contact Centre Solutions | Unified Communications | Network Services

Category: AI.

Generative-AI_in_the_contact_center_ebook_by_Connect.png

Plotting the journey to generative AI adoption in the contact centre

The application of artificial intelligence (AI) in the contact centre is a rapidly rising trend. However, AI is by no means new in the customer engagement sector as contact centre solution providers like Connect started introducing AI into technology stacks as far back as 2018.

2024-Connect_Genesys_Contact_Centre_Buyers_Guide_2024_V1

Contact Centre Buyer’s Guide 2024

Download the 2024 contact centre buyer’s guide for insight on how Artificial Intelligence (AI) is reshaping businesses, providing growth opportunities and prompting crucial decisions about cloud contact centre deployment strategies.

Transforming CX in utilities – personalisation at speed

As consumer behaviours shift and personalisation becomes expected, we look at how utility companies can transform the customer experience.

person using voice technology on smartphone

3 Voice Technology Use Cases to Inspire Your Digital Transformation

Countless companies rely on contact centres to service customer queries and generate sales revenue. The contact centre is an established institution but there is an ongoing change in the technology that underpins its operations. Businesses that fail to engage with contact centre transformation risk irritating their customers and provoking the ire of leaders that question […]

cloud and technology networks digitalised

Why AI is the Future of Cloud Contact Centre Technology

Contact centres have always been challenging environments that involve high workloads and high volumes of data. The challenge is often arming the contact centre with sufficient resources and empowering agents to deliver an excellent customer experience. Contact centres have always been challenging environments that involve high workloads and high volumes of data. The challenge is […]