Category: AI.

Transforming CX in utilities – personalisation at speed

As consumer behaviours shift and personalisation becomes expected, we look at how utility companies can transform the customer experience.

person using voice technology on smartphone

3 Voice Technology Use Cases to Inspire Your Digital Transformation

Countless companies rely on contact centres to service customer queries and generate sales revenue. The contact centre is an established institution but there is an ongoing change in the technology that underpins its operations. Businesses that fail to engage with contact centre transformation risk irritating their customers and provoking the ire of leaders that question […]

cloud and technology networks digitalised

Why AI is the Future of Cloud Contact Centre Technology

Contact centres have always been challenging environments that involve high workloads and high volumes of data. The challenge is often arming the contact centre with sufficient resources and empowering agents to deliver an excellent customer experience.