Category: Digital Transformation.

Every contact centre operator running a legacy on-premises solution faces important decisions around their modernisation and cloud migration strategy, including Avaya customers.

In 2025, artificial intelligence (AI) will expand its influence in the contact centre space as this prolific technology trend permeates more facets of daily operations, dominating capital expenditures and strategic decision-making.

By Charlene George, Sales Director at Connect. The business landscape is rapidly evolving with significant investments in digital modernisation aimed at delivering a seamless customer experience (CX).