Category: Digital Transformation.
Focused investment favours SA for global outsourcers
Insights from the 2026 Inner Circle Guide to South African Contact Centres reveal that 73% of outsourced activity in South Africa served international clients in 2025, confirming South Africa’s rising global competitiveness.
Beyond go-live: How value creation begins when implementation ends
In the contact centre sector, solutions providers and clients focus intensely on achieving go-live targets for new technology implementations or upgrades and celebrate their success on delivery completion, like it’s the finish line.
Navigate the Avaya landscape flexibly with an experienced partner
Every contact centre operator running a legacy on-premises solution faces important decisions around their modernisation and cloud migration strategy, including Avaya customers.
5 key trends shaping AI in the contact centre
In 2025, artificial intelligence (AI) will expand its influence in the contact centre space as this prolific technology trend permeates more facets of daily operations, dominating capital expenditures and strategic decision-making.
Frictionless CX. It’s not just about the technology
By Charlene George, Sales Director at Connect. The business landscape is rapidly evolving with significant investments in digital modernisation aimed at delivering a seamless customer experience (CX).