Category: Network Services.
Your WAN probably isn’t broken. That’s the problem
AI and automation are no longer optional; they are essential drivers of competitive advantage in every industry. Yet, many organisations plunge into these transformative initiatives without a clear understanding of their unique business landscape.
Connectivity commoditisation and dumb pipes: What is the true cost of cheap?
In an era where many network providers promise reliable, high-speed internet and global reach at the lowest cost, business leaders need to look beyond the “always-on” value proposition and determine whether the proposed connectivity solution can truly support business operations when it matters most.
Connectivity is a commodity, until it’s not
For most companies today, high-speed connectivity via fixed-line fibre or 4G and 5G mobile broadband has become commoditised, much like water and power, which means that access to the service is the bare minimum expectation.
Connect and Avella partner to deliver AI cyber advisory services
Contact centre operators have emerged as first-movers in the adoption of AI solutions. Investment in AI continues to accelerate as the technology delivers tangible returns on investment across frontline engagement and back-office functions by reducing costs and improving operational efficiencies.
Insider attacks a major threat in the contact centre environment
In today’s hyper-connected world, where the need to deliver personalised engagement and intuitive customer service has become the minimum industry standard, contact centres have become a hub of personal customer data.