Cloud contact centre.

Next generation cloud contact centre

Ready to move your contact centre to the cloud? Or not sure whether it’s right for you? Our expertise will help you make the right choices.

A new model for contact centre delivery.

It was a shift that was already happening – but the pandemic has forced more and more organisations to rethink their contact centre strategy, moving away from on-premise solutions to the cloud, or Contact Centre as a Service (CCaaS ) delivery model. The logic is clear: it’s more flexible, more scalable and can be more rapidly deployed in this work-anywhere world.

Teething problems with CCaaS.

But the realities of CCaaS are proving a challenge for many. For some, the network isn’t ready: remote access VPNs and site-based firewalls are creating bottlenecks and disrupting agent productivity, which in turn affects the customer experience. Other organisations are finding that the cloud solutions aren’t as usable as they expected, or they’re missing tools that they have always relied on.

Benefit from our experience.

Our contact centre experts have first-hand experience of implementing cloud solutions from multiple providers. We’ve replaced on-premise platforms, and added cloud capabilities alongside the existing solution. That experience has given us a rich understanding of the technologies and their limitations; we’ve also helped clients find and integrate the vital adds-on they need for recording and monitoring.

The right network for your CCaaS solution.

Crucially, we’re also attuned to the network issues that can disrupt a cloud solution. Our unique SASE (Secure Access Service Edge) + Voice architecture provides secure, scalable access, optimised for a work-anywhere world. We bring our unique network capabilities to your choice of CCaaS platform, extending its capabilities to match your ambitions, with calling to and from 100+ countries and full PSTN equivalent voice in 36 countries.

Your challenge not listed above? Challenge us today.

Whatever your contact centre / customer experience challenges, whatever your existing technology base, Connect can help. We’ll move at your speed and focus on your priorities. Contact us today.

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