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Our leadership.

With a wealth of experience across the communications industry, Connect’s leadership team shape our strategy and operations, as well as engaging with clients on projects.

They set the tone for the whole business, embodying our values and behaviours, and remain committed to ensuring our independence from vendors – something that sets Connect apart from the competition.

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Adam Young.

Adam became Group Chief Executive Officer at Connect in January 2021, having formerly been the Group Chief Operating Officer. He has more than 25 years of leadership experience in the telecommunications industry, with hands-on experience in sales, customer service and project delivery.

As co-founder of two highly successful businesses, Genesis Telecommunication and G3 Communications, he adopted a consistent ethos of working closely with clients to help them apply technology to achieve their growth goals. That same ethos will underpin his direction as Group CEO, seeking to make Connect a long-term advisor to customers on their communications strategy.

Before moving into telecommunications, Adam spent 20 years in the world of professional sport and he uses that insight to shape a culture of team work to drive success.

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Martin Cross.

Martin is our Group Chief Technology Officer, a role that allows his enthusiasm for communications technology to be shared between leading our own innovation and designing client solutions. He is responsible for developing our new offers and adding services, based on his unparalleled knowledge of the technology landscape and our clients’ requirements.

Martin first joined Connect in 2003 and has been a director of the business ever since, overseeing our growth through delivering high quality managed services, for the contact centre and unified communications. He was also involved in the development of our global network. He is passionate about finding simple, elegant solutions to complex communication problems.

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Peter Francis.

Peter is Connect’s Group Chief Financial Officer, bringing to the role over three decades of experience overseeing the financial direction of our business. He began his career at Arthur Andersen and has since worked for some of the most successful technology companies in the UK, joining G3 Comms as CFO in 2017 and moving seamlessly into the same role at Connect.

In addition to the financial direction of Connect, Peter has strong commercial front office experience and M&A expertise.

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Steven Fricker.

Steven is Connect’s Chief Revenue Officer, with responsibility for new business strategy and sales success. With over 15 years’ experience leading sales operations at different IT solution partners, he has an encyclopaedic knowledge of a wide range of vendors and technologies. He now puts that insight to use by developing solutions that combine products from across Connect’s broad portfolio, to fit customer needs.

His sales ethos is built around establishing long-term customer relationships, by ensuring that the experience of dealing with Connect is outstanding from the outset. That means going further to understand customer requirements and considering implementation, integration with legacy platforms and effective ongoing support as integral to the value we offer.

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Mark Evans.

Mark is Connect’s Vice President of Operations, with responsibility for our service delivery and global support. As well as ensuring that our high standards are maintained across our 100-strong service team, his priority is ensuring that our support capability continues to be wholly aligned to customer needs. A key focus of that is increasing the use of monitoring, reporting and platform driven automation, allowing our technical experts to focus on solving customer issues.

This is an area Mark understands exceptionally well, having begun his career as an apprentice engineer at Genesis Telecommunications. He first joined G3 in 2005, serving as a project engineer before leaving in 2013. He then returned to the company in 2017, overseeing the restructure of its operations. His service ethos, focused on enabling customer success, is built on this first-hand experience of what matters most to customers.

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Ben Ramsdale.

Ben became Connect’s Vice President of Commercial and Legal in 2022 following his tenure as Connect’s first General Counsel, reflecting the company’s growth and global status. As well as acting as the board adviser on all legal and compliance issues, Ben plays a key client-facing role, streamlining contractual negotiations and engaging with customers around key concerns such as adhering to data protection and global communications regulations.

Having completed an undergraduate degree in law at the Open University and a Master’s degree in international commercial law at UCL, Ben joined Connect in 2017 as Contracts Manager. He has subsequently been involved in negotiating many of Connect’s largest deals, played a key part in Connect’s M&A activities and has developed and implemented Connect’s legal and compliance strategy. Ben has now moved into the position of General Counsel and applies his pragmatic approach to running the Legal and Compliance Department in a way which delivers a competitive advantage for Connect.

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