ConnectLive, Johannesburg.

Are you ready to redefine customer experience and transform your contact centre operations? We’re excited to invite you to ConnectLive day.

This exclusive event will focus on AI-driven innovation and cloud excellence, offering insights into the latest advancements at Connect, that are reshaping the future of contact centres.

Venue: NH hotel, Sandton, 138 Rivonia Rd, Sandton
Date: Thursday, 17 October 2024
Time: 08h00 – 14h00

ConnectLive

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Why attend.

Explore the future of AI in CX.

Discover how AI is revolutionising contact centre operations. Our experts will showcase how artificial intelligence can enhance customer interactions, streamline processes, and drive meaningful engagement.

Unlock cloud centre potential.

Learn how cloud solutions, including Connect360, can offer unparalleled flexibility, scalability, and efficiency. See firsthand how these technologies can be seamlessly integrated into your existing operations.

Network with industry leaders.

Connect with peers, industry experts, and Connect’s thought leaders. Share experiences, discuss challenges, and explore new opportunities for collaboration.

Our agenda.

08h00 – 09h00: Arrival and registration
09h00 – 09h10: Welcome and opening
09h10 – 09h45: Keynote – AI in action: Transforming contact centres with intelligent automation.
An overview of AI’s role in enhancing contact centre efficiency, personalising customer experiences, and driving business outcomes.
09h45 – 10h15: The connected customer: How to build a 360-degree view for seamless CX.
How to achieve a 360-degree view of the customer by integrating CRM, contact centre and digital engagement platforms.
10h15 – 10h45: Connect360 : A comprehensive suite of CX optimisation services.
A diverse, but interconnected, suit of specialised advisory, technical, and service expertise designed to enhance your customer interactions for today and tomorrow.
10h45 – 11h00: Comfort break
11h00 – 11h30: Real Results: How AI and cloud solutions revolutionised our customer experience.
Case study highlighting how implementing Connect’s solutions helped overcome CX challenges, improve efficiency, and enhance customer satisfaction.
11h30 – 12h00: Roadmap to success: Leveraging AI and cloud to transform CX.
An interactive Q&A session to gain personalised insights on how AI and cloud solutions can be applied to their own CX strategies.
12h00 – 12h30: Partnering for progress: How Connect drives future-focused customer experience.
Final thoughts on how Connect is at the forefront of AI-driven and cloud-enabled CX solutions, and how attendees can take their CX to the next level.
12h30 – 12h45: Closing
12h45 – 14h00: Networking lunch