Managed services.
At Connect, we shape our managed services around you: your skills, resources and infrastructure. We can fill the gaps, providing targeted support for specific solutions, or take full control, delivering a comprehensive service that improves performance.
Managed services shaped around you.
For some organisations, the goal of a managed service is to improve the performance of an infrastructure that’s grown beyond in-house capability. For others, the need is specialist support for an older solution that the vendor has consigned to history. Others still want to reap the benefits of the cloud: flexibility, simplicity, scale. Our managed services can meet all of these requirements. Our expertise spans the vendor landscape and different generations of technology. We can work alongside existing partners or your in-house team, or if you prefer, take full control and responsibility.
Professional and proactive.
Too often, managed services become a tug-of-war over SLAs. Our approach is built around proactive monitoring, combined with jeopardy management – which means we take action at the first hint of a drop in performance, well before service levels are breached.
Our jeopardy management process means we fix over 95% of issues remotely, before you’ve even noticed them.
We also offer a true 24×7 helpdesk, backed by comprehensive reporting so you know exactly how your solutions are performing.
Stabilise. Enhance. Transform.
Managed services should start by ensuring your solutions consistently perform the way you want. We call this the “stabilise” phase, and in it, we’ll also identify elements that need replacing or updating, and give you greater insight into the causes of disruption. That forms the basis for recommendations on service enhancement – increasing performance, stability and security at every step – and ultimately transformation, to a communications platform that will underpin your future growth.
Our managed services promise.
Less disruption.
Enhanced performance.
Total accountability.
Strong connections. Across industries. Across applications.
Connect’s service level achievement is very competitive.
With their technical expertise, remote monitoring and management capability and global partner delivery network, Connect’s service level achievement is very competitive.
Derek Banks, Director TPV Solutions – Verizon Enterprise Solutions
Overall, Connect have been a true partner, that we can depend on.
Whenever we’ve raised a ticket, I know that in a short of space time, an experienced engineer with the correct skills will be able to fix the problem for me. The offshore team are fantastic. Overall, Connect have been a true partner, that we can depend on – such a change from the experience we had with our previous supplier.
Joe Pothecary, IT Domain Manager – Unified Communications & CRM, Brittany Ferries
Find out how we can help your business communicate better.
To discuss your communications challenges and requirements, get in touch with us today.