Introducing Connect: Your exceptional contact centre solutions partner.

Exceptional customer experiences require an exceptional way of thinking. That’s exactly where we fit in.

Although we work with a huge range of contact centre technology vendors – from global brands to niche providers – we are proudly independent of all of them. That allows us to use our expertise and knowledge to select the right call centre solutions for our customers, in the confidence our integration specialists will make sure they work together to meet client needs.

Contact Centre Generic LP

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Why choose Connect?

Connect provides an independent, evidence-led approach to contact centre solution deployment. Our team is widely acknowledged as some of the most experienced professionals in the industry and because we’re vendor agnostic, our objectivity is never in doubt, so you can be assured that you’ll only be paying for what you actually need.

We’ll begin with immersing ourselves in your business. We’ll carefully examine your processes and existing technologies, and design the ideal solution for your operation. Our analytical approach carefully balances your current service with future plans – ensuring a smooth transition with minimal disruption, backed-up with the support you need as you grow.

Our three step approach: Stabilise. Enhance. Transform.

Our three-step approach is designed to get your contact centre working exactly the way you need it. First, we stabilise: taking on the support of one or more on-premise solutions or tools and increasing resilience and performance. Then, we look to enhance, adding new elements or processes that increase your capability and improve the customer experience. When you’re ready, we can drive transformation, to reap the benefits of the cloud.

Learn more

4 ways data-driven insights create frictionless customer journeys.

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Amid the intense competition of today’s market, delivering exceptional customer experience (CX) is mission-critical for companies that want to attract new customers and retain them throughout the customer lifecycle.

A balance between technology and the human touch.

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New and evolving technology has been enabling UK contact centres to rapidly transform the ways they interact with customers. Compound this with evidence that customers are willing to adapt and try new channels in unprecedented ways, and it might seem that human-led contact centre support is becoming redundant.

Frictionless CX. It’s not just about the technology.

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By Charlene George, Sales Director at Connect. The business landscape is rapidly evolving with significant investments in digital modernisation aimed at delivering a seamless customer experience (CX).