Future of the Contact Centre | eBook | Connect

Future of the contact centre.

| eBook

Download the Future of the Contact Centre eBook for insight on how the achievements of recent award winners and conference keynotes, on how clear it is how rapidly UK contact centres are transforming. Enabled by technology, the very best organisations are re-imagining how they interact with customers and deliver memorable outcomes.

In doing so, these pioneers set new standards others will use as benchmarks in the years to come. For instance, they already leverage the combined power of cloud platforms and AI technologies to scale, flex and customise customer/colleague experience in real-time. A quantum leap for those still operating legacy infrastructure. These leaders often have similar characteristics and behaviours. They have empowered cultures that motivate. And they use automation strategically to refocus people where they can add unique human value. As such, their commercial and operating models are more resilient and profitable than legacy equivalents.

Two out of three adults (66%) in the UK self-identify as having at least one vulnerability.

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They strive for this through cross-functional teamwork which allows them to rapidly adapt, improve and innovate using agile principles.

About Connect.

Connect combines global contact centre and customer experience (CX) expertise, deep domain knowledge, and unparalleled industry skills to make the complex, simple. Since 1990, we have leveraged our vendor-independent managed services approach to digitally transform how organisations communicate, both internally and externally. We specialise in combining the most relevant technologies and services from leading vendors and platform providers to create opti-channel engagement solutions, orchestrating frictionless experiences and simplifying complex communication challenges.

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Find out how we can help your business communicate better.

To discuss your communications challenges and requirements, get in touch with us today.

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