Plotting the journey to generative AI adoption in the contact centre - Connect | Contact Centre Solutions | Unified Communications | Network Services

Plotting the journey to generative AI adoption in the contact centre.

The application of artificial intelligence (AI) in the contact centre is a rapidly rising trend. However, AI is by no means new in the customer engagement sector as contact centre solution providers like Connect started introducing AI into technology stacks as far back as 2018.

All the hype around AI today stems from the rapid developments and widespread adoption of the next iterative advancement in AI technology, namely generative or GenAI.

GenAI is a hot trending topic because businesses and consumers are captivated by the potential applications the technology holds in how the world works and engages, with the AI arms race between OpenAI, Microsoft, Google, and Meta reaching fever-pitch in 2023 with the public release of platforms like ChatGPT, Bing Chat, Bard (now Gemini) and Meta AI.

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Unlock a GenAI-enabled future for your contact centre.

Download the eBook: Plotting the journey to generative AI adoption in the contact centre.


Connect combines global contact centre and customer experience (CX) expertise, deep domain knowledge, and unparalleled industry skills to make the complex, simple. Since 1990, we have leveraged our vendor-independent managed services approach to digitally transform how organisations communicate, both internally and externally. We specialise in combining the most relevant technologies and services from leading vendors and platform providers to create opti-channel engagement solutions, orchestrating frictionless experiences and simplifying complex communication challenges.

Connect with us: Connect UK, Connect South Africa, Connect India, Connect USA.

Find out how we can help your business communicate better.

To discuss your communications challenges and requirements, get in touch with us today.

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